Legal Counsel

04838dc8-0efa-4fe5-b705-c99f6b3f17c6 FullTime Yes Remote Legal https://jobs.ashbyhq.com/zapier/04838dc8-0efa-4fe5-b705-c99f6b3f17c6/application https://jobs.ashbyhq.com/zapier/04838dc8-0efa-4fe5-b705-c99f6b3f17c6 Zapier Legal Counsel <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div>Job Posted: September 2026Remote - United States of AmericaHi there!We’re looking for a sharp, practical, and technology-forward lawyer who thinks like a business operator and is eager to develop across a broad range of legal and business problems. This is a hands-on role anchored in procurement and mid-market commercial work, with opportunities to expand into new areas while rethinking how legal work gets done through AI, automation, and systems thinking. The right person will bring a strong analytical and problem-solving mindset, be eager to learn new areas, and thrive in a fast-paced, technology-forward, and intellectually challenging environment. This position provides a great opportunity to lead efforts to incorporate technology, like automation and AI, into legal operations and practice. You will serve as the team’s day-to-day point person for improving our existing automation and AI workflows and helping build the next ones, working closely with the General Counsel and the rest of the legal team. You will be a member of our legal team and report to the <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/chadatlas/">General Counsel</a>.If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…<a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a><h2></h2><h2>About You:</h2><ul style="min-height:1.5em"><li>You have exceptional drafting and negotiation skills. You are experienced at drafting and negotiating a range of inbound and outbound commercial contracts, including technology/cloud agreements, SaaS service agreements, contractor/consulting agreements, events-related agreements, and other business agreements.</li><li>You can research an unfamiliar regulation and apply strong business judgment to turn it into a practical recommendation. You have a knack for analyzing and assessing laws, regulations, and policies across multiple jurisdictions to extract the most relevant provisions for the business. You are comfortable with assessing risk and proposing solutions that balance risk with business goals.</li><li>You love new challenges. You have experience with, and an enthusiasm and intellectual curiosity for new legal issues. You are a creative thinker who is comfortable with change and ambiguity, and excited to learn areas of the law that may be new to you.</li><li>You think of yourself as a builder in legal practice. You see AI not as a one-off tool or a collection of isolated use cases, but as a new way of working. You are excited to integrate AI throughout your day-to-day practice, use it to process and analyze information, and help build and continually improve the systems and workflows through which legal work gets done.</li><li>You are self-aware and have a high EQ. You have a positive attitude with a solution-oriented mindset. You work effectively across teams and have strong listening and interpersonal skills.</li><li>You’re solid at time management. You are successful at working independently and have a proven track record of prioritizing and managing multiple matters simultaneously in a fast-paced, dynamic, and highly engaged environment. You also recognize when to ask for help or escalate issues.</li><li>You're a skilled communicator. You can take legalese and make it easy to read for a diverse workforce spanning the globe. Zapier is a 100% remote team and writing is our primary means of communication.</li></ul><h2>Qualifications & Experience</h2><ul style="min-height:1.5em"><li>Juris Doctor degree</li><li>Admitted to practice and in good standing with one or more state bars in the US</li><li>4-8 years of legal experience across commercial, operational, or general corporate matters</li><li>Combined law firm and in-house experience at a SaaS/technology company preferred, but not required.</li></ul><h2>Things You’ll Do:</h2><ul style="min-height:1.5em"><li>Lead responses to legal tickets from teams across Zapier, including from sales, procurement, and HR teams, and escalate to subject matter experts to resolve, as needed.</li><li>Own legal support for procurement, NDAs, and vendor contracts, including intake through Zip and Ironclad. Partner with the procurement team and stakeholder teams across Zapier to draft, review, and negotiate inbound SaaS, service, and consultant/contractor agreements of all types.</li><li>Own day-to-day legal support for mid-market sales deals, including order forms, DPAs, and MSA redlines. Collaborate with Zapier’s commercial counsel on providing effective and efficient legal support to close sales deals.</li><li>Serve as the day-to-day point person for extending the legal team’s existing automations, including NDA and vendor contract review workflows, legal ticketing workflows, and Zip and Ironclad intake. Work closely with the General Counsel and the rest of the legal team to implement technology to improve the quality, efficiency, and effectiveness of our work.</li><li>Support the legal team on other matters as needs arise, including partnering with our employment counsel on personnel-related questions and helping monitor legal developments affecting Zapier, in coordination with internal and external subject-matter experts.</li><li>Advocate for finding and implementing the “right” solution, which is one that is compliant and meets business goals, while remaining committed to our customers, our people, and Zapier’s core values.</li><li>Understand company-wide goals to develop systems, processes, and metrics that support Zapier’s growth.</li><li>Other duties as needed to meet the ongoing needs of the legal team at Zapier.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $174.2K - $261.3K United States California San Francisco Salary 1 YEAR USD 174200 261300 EquityPercentage NONE Bonus 1 YEAR USD USA Salary 1 YEAR USD 174200 261300 EquityPercentage NONE Bonus 1 YEAR USD true 1e5d20ae-d2ce-4924-9957-73a8c7c17654 FullTime Yes Remote Campaign Marketing https://jobs.ashbyhq.com/zapier/1e5d20ae-d2ce-4924-9957-73a8c7c17654/application https://jobs.ashbyhq.com/zapier/1e5d20ae-d2ce-4924-9957-73a8c7c17654 Zapier Sr. Product Marketing Manager, Enterprise <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div>Job Posted: 2026-10-06Location: Remote (US)Hi there!We're looking for a Sr. Product Marketing Manager. Enterprise to build enterprise GTM for Zapier's next chapter. Your first priorities include standing up enterprise GTM for Sidekick (our newest product), shaping our governance narrative, and equipping Sales to win on technical differentiators. As product and market signals evolve, you'll own positioning and packaging wherever Zapier Enterprise needs the most leverage. You'll report to Jane Zhang, Director of Product Marketing, and partner closely with Sales, Product, and Marketing leaders to bring enterprise Zapier to market.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You've landed product-market fit for a new product before, turning pricing and packaging experiments into a repeatable motion that reached real customers and closed revenue</li><li>You bring deep product and technical depth - you understand how an MCP or agent-based workflow works and can explain it in plain language for a C-level buyer</li><li>You have 8+ years in product marketing with meaningful time supporting enterprise sales</li><li>You're entrepreneurial at enterprise scale - you move quickly with the rigor enterprise deals require, and stay close to what buyers actually need</li><li>You use data to form strong opinions from customer conversations, deal feedback, and packaging experiments, then bring a clear point of view into the room to drive decisions</li><li>You're comfortable collaborating async, with clear written updates, tight docs, and strong follow-through</li><li>You actively use AI tools to work more efficiently - ideally you've built automations yourself</li><li>You're comfortable with enterprise buyers: shaping proposals, supporting demos, and turning customer feedback into product and GTM inputs - credible with both executives and end-users</li></ul><h2>Things You’ll Do</h2><ul style="min-height:1.5em"><li>Lead enterprise GTM strategy for new products like Sidekick, defining commercial packaging from design partnerships through to GA</li><li>Help shape our enterprise ICP and motion into a focused, repeatable GTM</li><li>Own our Governance story: how we position things like secure auths, identity management, and safety with agent use</li><li>Shape our talk track around Zapier's differentiators like fluid determinism, and how they show up in the product</li><li>Work with our customer advocacy team on case studies and proof points that make the platform tangible for enterprise buyers</li><li>Bring product-level depth to competitive deals, grounding "why Zapier wins" in specific workflows and features</li><li>Collaborate with PMMs across narrative and product on positioning, launches, and the stories that support enterprise deals</li><li>Partner with product and sales to shape and close enterprise opportunities on new platform capabilities</li><li>Translate product updates into field-ready materials with revenue enablement, and feed deal feedback back to product on commercial readiness</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $174.2K - $261.2K United States California San Francisco Salary 1 YEAR USD 174200 261200 EquityPercentage 1 YEAR Bonus 1 YEAR United States Salary 1 YEAR USD 174200 261200 EquityPercentage NONE Bonus 1 YEAR USD Canada Salary 1 YEAR CAD 174200 261200 EquityPercentage NONE Bonus 1 YEAR CAD true 45b2c110-f8e0-497a-914c-72fddf447ed0 FullTime Yes Remote Customer Operations https://jobs.ashbyhq.com/zapier/45b2c110-f8e0-497a-914c-72fddf447ed0/application https://jobs.ashbyhq.com/zapier/45b2c110-f8e0-497a-914c-72fddf447ed0 Zapier Automation Strategist, Customer Success <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><a target="_blank" rel="noopener noreferrer nofollow" href="https://ai-fluency-hub.vercel.app">AI Fluency Assessment</a> Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills. Job Posted: 09/22/2026Location: USA & CanadaLevel: IC4 & IC5Hi there!Zapier’s mission is to make automation and AI accessible to everyone. Our enterprise customers are adopting automation as a strategic capability, not just a tool. They need expert partners who can help them orchestrate processes, unlock new use cases, and scale their impact.We’re looking for an Automation Strategist to join our Customer Success organization as the core role working with customers on our enterprise plan. This role blends strategic advisory, orchestration design, and value-focused relationship expansion. As an Automation Strategist, you will help customers shape their automation strategy, identify and deploy high-value use cases, and guide them toward meaningful AI-enabled transformation.This role moves beyond classic Customer Success, focusing on consulting, systems thinking, orchestration, executive alignment and continuous value discovery, rooted in our team’s mission of delivering value through clarity, impact, curiosity, and approachable expertise.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You see opportunity in ambiguity and building things that scale<ul style="min-height:1.5em"><li>You experiment, learn quickly, and iterate openly, unafraid to make, and revise, bets.</li><li>You enjoy creating playbooks as much as running them.</li><li>You appreciate that each customer is unique, yet you build frameworks that scale across them.</li><li>You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.</li></ul></li><li>You’re a strategic, customer-centric problem solver.<ul style="min-height:1.5em"><li>You’re relentlessly focused on the outcome and willing to learn new approaches or challenge the status quo to deliver value for our enterprise customers.</li><li>With 5+ years in SaaS (customer success, consulting, solutions, enterprise product or similar process and system strategy roles), customers see you as a valuable extension of their team</li><li>You have thoughts on how modern businesses should operate, including where inefficiencies hide and how automation + AI unlock leverage.</li><li>You can operate across audiences, from executive sponsors to execution teams running sprint-style projects.</li></ul></li><li>You connect business goals to product solutions<ul style="min-height:1.5em"><li>You’re skilled at discovering what customers actually need (not just what they say),</li><li>You communicate automation value in terms of ROI, efficiency, scalability, and risk reduction</li><li>You think in systems, logic, and orchestration frameworks, but don’t get bogged down in technical details.</li><li>You own the outcome, project managing stakeholders internally (TAM, product, support) and externally (customer execution teams, Line of Business Leaders) to deliver realized, quantifiable value.</li></ul></li></ul><ul style="min-height:1.5em"><li>You’re an exceptional communicator<ul style="min-height:1.5em"><li>You communicate strategy and insights with clarity, empathy, and precision.</li><li>You know when to use async vs. live to balance ideal outcomes and speed, employing Slack, email, workshops, executive briefings, texts, and standups.</li><li>You leverage automation and AI yourself to execute with clarity, speed, and alignment..</li></ul></li><li>Data guides your decisions.<ul style="min-height:1.5em"><li>You interpret usage patterns, account signals, and customer behavior to inform strategy.</li><li>You collaborate with data science and RevOps to shape MVP → mature data products and workflows.</li><li>You combine early data signals with strong first principles thinking to make decisions and evaluate progress.</li></ul></li><li>You embody our cultural anchors<ul style="min-height:1.5em"><li>You lead customer engagements with clarity, dependability, approachable expertise, focusing on delivery meaningful value.</li><li>Internally you exercise good judgement and demonstrate our values of collaboration with purpose, accountability, recognition.</li></ul></li></ul><h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Guide Customers’ Automation Strategy<ul style="min-height:1.5em"><li>Build deep relationships that uncover goals, challenges, and priorities.</li><li>Advise on automation governance, best practices, and cross-functional program structure, process and design.</li><li>Help customers set goals and adopt AI-orchestrated processes across lines of business.</li></ul></li><li>Discover and Deploy High-Value Use Cases<ul style="min-height:1.5em"><li>Identify impactful automation opportunities through exec alignment, influencer mapping, and citizen-developer input.</li><li>Work with customer stakeholders, SAs and TAMs to co-design implementation patterns that ensure scalability and long-term success.</li><li>Translate business problems into orchestration strategies that deliver measurable value.</li><li>Capture the prior state and descriptive metrics that help you quantify the impact of the work.</li></ul></li></ul><ul style="min-height:1.5em"><li>Drive Customer Outcomes<ul style="min-height:1.5em"><li>Demonstrate ROI and unlock new value paths through expanded automation usage.</li><li>Accelerate renewal and expansion by deepening customer maturity and outcomes.</li></ul></li><li>Collaborate Across Zapier<ul style="min-height:1.5em"><li>Partner with Sales, Support, Product, and others to deliver a unified customer experience.</li><li>Share insights that influence roadmap decisions, positioning and GTM strategy</li></ul></li><li>Build a World-Class Program<ul style="min-height:1.5em"><li>Help scale the methodologies, frameworks, and assets that define automation strategy at Zapier.</li><li>Do the best work of your life as we build Zapier for Enterprise from a subset of the business to the default choice of enterprises globally</li></ul></li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We’re looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we’re excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone’s identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers’ information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $158.3K - $263.4K Salary 1 YEAR USD 158300 263400 Commission 1 YEAR USA Salary 1 YEAR USD 158300 237500 Commission 1 YEAR USD Canada Salary 1 YEAR CAD 174200 261200 Commission 1 YEAR CAD USA Salary 1 YEAR USD 210700 263400 Commission 1 YEAR USD true 45b2c110-f8e0-497a-914c-72fddf447ed0:2127f522-97b4-4f2e-86e4-afe546cdcc35 FullTime Yes Remote Customer Operations https://jobs.ashbyhq.com/zapier/45b2c110-f8e0-497a-914c-72fddf447ed0/application https://jobs.ashbyhq.com/zapier/45b2c110-f8e0-497a-914c-72fddf447ed0 Zapier Automation Strategist, Customer Success <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><a target="_blank" rel="noopener noreferrer nofollow" href="https://ai-fluency-hub.vercel.app">AI Fluency Assessment</a> Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills. Job Posted: 09/22/2026Location: USA & CanadaLevel: IC4 & IC5Hi there!Zapier’s mission is to make automation and AI accessible to everyone. Our enterprise customers are adopting automation as a strategic capability, not just a tool. They need expert partners who can help them orchestrate processes, unlock new use cases, and scale their impact.We’re looking for an Automation Strategist to join our Customer Success organization as the core role working with customers on our enterprise plan. This role blends strategic advisory, orchestration design, and value-focused relationship expansion. As an Automation Strategist, you will help customers shape their automation strategy, identify and deploy high-value use cases, and guide them toward meaningful AI-enabled transformation.This role moves beyond classic Customer Success, focusing on consulting, systems thinking, orchestration, executive alignment and continuous value discovery, rooted in our team’s mission of delivering value through clarity, impact, curiosity, and approachable expertise.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You see opportunity in ambiguity and building things that scale<ul style="min-height:1.5em"><li>You experiment, learn quickly, and iterate openly, unafraid to make, and revise, bets.</li><li>You enjoy creating playbooks as much as running them.</li><li>You appreciate that each customer is unique, yet you build frameworks that scale across them.</li><li>You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.</li></ul></li><li>You’re a strategic, customer-centric problem solver.<ul style="min-height:1.5em"><li>You’re relentlessly focused on the outcome and willing to learn new approaches or challenge the status quo to deliver value for our enterprise customers.</li><li>With 5+ years in SaaS (customer success, consulting, solutions, enterprise product or similar process and system strategy roles), customers see you as a valuable extension of their team</li><li>You have thoughts on how modern businesses should operate, including where inefficiencies hide and how automation + AI unlock leverage.</li><li>You can operate across audiences, from executive sponsors to execution teams running sprint-style projects.</li></ul></li><li>You connect business goals to product solutions<ul style="min-height:1.5em"><li>You’re skilled at discovering what customers actually need (not just what they say),</li><li>You communicate automation value in terms of ROI, efficiency, scalability, and risk reduction</li><li>You think in systems, logic, and orchestration frameworks, but don’t get bogged down in technical details.</li><li>You own the outcome, project managing stakeholders internally (TAM, product, support) and externally (customer execution teams, Line of Business Leaders) to deliver realized, quantifiable value.</li></ul></li></ul><ul style="min-height:1.5em"><li>You’re an exceptional communicator<ul style="min-height:1.5em"><li>You communicate strategy and insights with clarity, empathy, and precision.</li><li>You know when to use async vs. live to balance ideal outcomes and speed, employing Slack, email, workshops, executive briefings, texts, and standups.</li><li>You leverage automation and AI yourself to execute with clarity, speed, and alignment..</li></ul></li><li>Data guides your decisions.<ul style="min-height:1.5em"><li>You interpret usage patterns, account signals, and customer behavior to inform strategy.</li><li>You collaborate with data science and RevOps to shape MVP → mature data products and workflows.</li><li>You combine early data signals with strong first principles thinking to make decisions and evaluate progress.</li></ul></li><li>You embody our cultural anchors<ul style="min-height:1.5em"><li>You lead customer engagements with clarity, dependability, approachable expertise, focusing on delivery meaningful value.</li><li>Internally you exercise good judgement and demonstrate our values of collaboration with purpose, accountability, recognition.</li></ul></li></ul><h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Guide Customers’ Automation Strategy<ul style="min-height:1.5em"><li>Build deep relationships that uncover goals, challenges, and priorities.</li><li>Advise on automation governance, best practices, and cross-functional program structure, process and design.</li><li>Help customers set goals and adopt AI-orchestrated processes across lines of business.</li></ul></li><li>Discover and Deploy High-Value Use Cases<ul style="min-height:1.5em"><li>Identify impactful automation opportunities through exec alignment, influencer mapping, and citizen-developer input.</li><li>Work with customer stakeholders, SAs and TAMs to co-design implementation patterns that ensure scalability and long-term success.</li><li>Translate business problems into orchestration strategies that deliver measurable value.</li><li>Capture the prior state and descriptive metrics that help you quantify the impact of the work.</li></ul></li></ul><ul style="min-height:1.5em"><li>Drive Customer Outcomes<ul style="min-height:1.5em"><li>Demonstrate ROI and unlock new value paths through expanded automation usage.</li><li>Accelerate renewal and expansion by deepening customer maturity and outcomes.</li></ul></li><li>Collaborate Across Zapier<ul style="min-height:1.5em"><li>Partner with Sales, Support, Product, and others to deliver a unified customer experience.</li><li>Share insights that influence roadmap decisions, positioning and GTM strategy</li></ul></li><li>Build a World-Class Program<ul style="min-height:1.5em"><li>Help scale the methodologies, frameworks, and assets that define automation strategy at Zapier.</li><li>Do the best work of your life as we build Zapier for Enterprise from a subset of the business to the default choice of enterprises globally</li></ul></li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We’re looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we’re excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone’s identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers’ information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $158.3K - $263.4K United States California San Francisco Salary 1 YEAR USD 158300 263400 Commission 1 YEAR USA Salary 1 YEAR USD 158300 237500 Commission 1 YEAR USD Canada Salary 1 YEAR CAD 174200 261200 Commission 1 YEAR CAD USA Salary 1 YEAR USD 210700 263400 Commission 1 YEAR USD true 6adee270-03bf-4b1b-915b-eba5fb56d1b6 FullTime Yes Remote Sales https://jobs.ashbyhq.com/zapier/6adee270-03bf-4b1b-915b-eba5fb56d1b6/application https://jobs.ashbyhq.com/zapier/6adee270-03bf-4b1b-915b-eba5fb56d1b6 Zapier Sales Assist Representative <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><a target="_blank" rel="noopener noreferrer nofollow" href="https://ai-fluency-hub.vercel.app">AI Fluency Assessment</a> Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.Job Posted: June 2026Location: IndiaHi there!We’re looking for a new Sales-Assist Representative to join the Sales-Assist Motion at Zapier. Zapier’s on a mission to make everyone more productive at work. We are in search of individuals who are not just looking for a job, but are committed to building a rewarding career in sales. Ideal candidates will possess a genuine passion for sales, a desire to continually learn and improve, and the drive to achieve excellence within the industry. Zapier has helped millions of people build businesses through the power of automation. The Sales Assist group serves customers as they evaluate and buy Zapier’s offers, through a high-velocity sales motion. We help customers primarily through live chat conversations through Zendesk, and some inbound demos over Zoom. We inspire deep automation use-cases pertaining to their role, and address any questions through their procurement and buying process. Ultimately, success here looks like removing friction from the purchase and adoption process through qualifying or converting leads.If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You are located in India and able to work within the hours of ~9:00 pm - 7:00 am IST. </li><li>4+ years of experience, with a track record as a solutions engineer, technical account manager moving to sales, or a very technical quota-carrying salesperson with experience in a SaaS environment, especially across technical product-led companies with both self-serve and sales GTM) with exposure to international markets.</li><li>Able to work a high velocity sales queue for prolonged periods of time in your day (Live Chat)</li><li>You're naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life.</li><li>You’re experimental and have the ability to test our ideas rapidly and contribute to multiple sales projects.</li><li>You’re comfortable getting into the technicalities of our product, API offerings and curious about building solutions with these tools.</li><li>Self-managing and a high degree of agency to manage your calendar, pipeline and hit quotas</li><li>Effective cross-cultural communicator — able to communicate clearly with both customers and a distributed international team. Advanced working English comprehension. </li><li>You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.</li></ul><h2>Things You’ll Do</h2>As a Sales-Assist Representative, you will have 3 main responsibilities:<ol style="min-height:1.5em"><li>Showcase Zapier as a potential solution for teams and businesses through multiple mediums - On a daily basis, most of your time will be on live chat (4+ hours) with customers through Zendesk. With the rest split between calls and emails. You’ll lead demos virtually to model a wide range of use-cases in which Zapier can help drive ROI for our customers. You’ll educate the user on use-cases to help inspire more ways they can automate within their business. You’ll lead them from interest, to learning more about our product to purchase. Success here is measured by our ability to qualify leads for other teams and convert customers yourself.</li><li>Create a Sales Pipeline for multiple motions- through live chat queues and product qualified lead (PQL) emails, you’ll drive an influenced revenue metric with qualified leads to be handed to other teams and members.</li><li>Maintain feedback loops back into the rest of the organization - Identifying learnings from your customer demos and passing them along as a feedback loop is critical in this role. This looks like tagging your call recordings with product feedback opportunities, or identifying areas where improved collateral may have accelerated the sales-process. To do so, you’ll need to be excellent at written communication.</li></ol>You’ll work closely with numerous senior stakeholders and will be a part of several cross-functional steering committees as well.<h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: ₹35,75,300 - ₹49,96,800 Salary 1 YEAR INR 3575300 4996800 EquityPercentage NONE Commission 1 YEAR INR India Salary 1 YEAR INR 3575300 4996800 EquityPercentage NONE Commission 1 YEAR INR true 7683bf9a-cb86-47de-a15b-4bcc0b70e2e2 FullTime Yes Remote Engineering https://jobs.ashbyhq.com/zapier/7683bf9a-cb86-47de-a15b-4bcc0b70e2e2/application https://jobs.ashbyhq.com/zapier/7683bf9a-cb86-47de-a15b-4bcc0b70e2e2 Zapier Sr. Engineer, Infrastructure Security <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div>Location: NAMER/EMEA <div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><h2>Role Overview</h2>Zapier is on a mission to democratize automation while protecting the security and privacy of millions of users worldwide. We safeguard sensitive data and build trust through robust security measures that enable our teams to move fast, safely.We’re looking for a Senior Infrastructure Security Engineer to help maintain and raise the security bar across our production environments. In this role, you’ll contribute to designing and operating secure infrastructure, collaborating closely with senior engineers while taking ownership of well-defined initiatives. This role is ideal for someone with a strong infrastructure security foundation who’s ready to grow in a high-impact, remote-first environment.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><h2>About You</h2><ul style="min-height:1.5em"><li>You know how to secure the cloud: You have hands-on experience securing SaaS products and maintaining compliance with frameworks like SOC2,HIPAA/HITRUST, AWS FTR, or ISO 27001</li><li>You have an understanding of modern cloud technology components and deployment patterns: Proficient with Infrastructure-as-Code (Terraform, CloudFormation), AWS, Kubernetes, and Python, Go or JavaScript. Experience with security tools like a CSPM (Wiz), vulnerability scanners, and lifecycle management solutions.</li><li>You take data governance infrastructure seriously: Whether it’s via database column tagging, leveraging inline data sanitization, or some combination, you’re familiar with securing data as it moves betweens systems.</li><li>Security Mindset: You understand modern deployment patterns (isolated VMs, k8s, serverless) and can identify and mitigate common cloud security risks.</li><li>Collaborative Approach: You work well with senior engineers, platform teams, and other security specialists, and you’re comfortable asking questions, reviewing code & design, sharing ideas, and learning from others.</li><li>Remote-Ready: You excel in asynchronous communication and self-manage effectively in a fully remote, distributed team.</li><li>Adaptable: You’ve experienced the fast pace of a growing company and can adjust processes and tools to fit evolving needs.</li></ul><div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Identify & Mitigate Risks: Spot and address security gaps in infrastructure to improve resilience and reduce risk.</li><li>Harden Infrastructure: Apply secure-by-default designs across data, endpoints, tools, and processes.</li><li>Build Scalable Processes: Collaborate on paved-path tooling and processes that enforce least-privilege access while enabling engineering velocity.</li><li>Develop & Audit IaC: Improve Terraform configurations for security, scalability, and reliability.</li><li>Triage Fleet Security Posture: Operate and maintain tools that detect and track misconfigurations and vulnerabilities; ensure timely patching and mitigation.</li><li>Collaborate Across Teams: Partner with Platform, Engineering, and other Security teams to provide guidance and ad hoc support.</li><li>Incident handling: Active understanding and exercise of incident handling execution (detect, contain, remediate, prevent) with systems-level thinking and ability to separate noise from signals.</li></ul><div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><h2>What We’re Working On</h2><ul style="min-height:1.5em"><li>Data Governance: Working with our data engineering team to improve data access controls.</li><li>CI/CD Security: Improving CI least-privilege access, branch protections, and publishing controls.</li><li>Security Automation: Expanding automated guardrails for developers to ship securely and quickly.</li><li>Secure Access: Building paths that enable our engineers to interface with the cloud while enforcing least-privilege and audited access.</li><li>Kubernetes Image Hardening & IaC Standardization: Creating and deploying consistent, secure Docker images and Terraform modules.</li></ul><div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><h2>Why You’ll Love This Role</h2>You’ll join a collaborative, mission-driven security team where your work directly protects millions of users. You’ll have the autonomy to drive improvements while learning from seasoned security professionals, and you’ll do it all in a remote-first, flexible environment that values results over hours logged.<h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $174.2K - $261.2K United States California San Francisco Salary 1 YEAR USD 174200 261200 EquityPercentage 1 YEAR Bonus 1 YEAR United States Salary 1 YEAR USD 174200 261200 Canada Salary 1 YEAR CAD 174200 261200 EquityPercentage NONE Bonus 1 YEAR CAD Spain Salary 1 YEAR EUR 92600 139000 EquityPercentage NONE Bonus 1 YEAR EUR United Kingdom Salary 1 YEAR GBP 109400 164200 EquityPercentage NONE Bonus 1 YEAR GBP true 7683bf9a-cb86-47de-a15b-4bcc0b70e2e2:f9407b16-be89-402a-99d5-2e4eade748b5 FullTime Yes Remote Engineering https://jobs.ashbyhq.com/zapier/7683bf9a-cb86-47de-a15b-4bcc0b70e2e2/application https://jobs.ashbyhq.com/zapier/7683bf9a-cb86-47de-a15b-4bcc0b70e2e2 Zapier Sr. Engineer, Infrastructure Security <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div>Location: NAMER/EMEA <div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><h2>Role Overview</h2>Zapier is on a mission to democratize automation while protecting the security and privacy of millions of users worldwide. We safeguard sensitive data and build trust through robust security measures that enable our teams to move fast, safely.We’re looking for a Senior Infrastructure Security Engineer to help maintain and raise the security bar across our production environments. In this role, you’ll contribute to designing and operating secure infrastructure, collaborating closely with senior engineers while taking ownership of well-defined initiatives. This role is ideal for someone with a strong infrastructure security foundation who’s ready to grow in a high-impact, remote-first environment.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><h2>About You</h2><ul style="min-height:1.5em"><li>You know how to secure the cloud: You have hands-on experience securing SaaS products and maintaining compliance with frameworks like SOC2,HIPAA/HITRUST, AWS FTR, or ISO 27001</li><li>You have an understanding of modern cloud technology components and deployment patterns: Proficient with Infrastructure-as-Code (Terraform, CloudFormation), AWS, Kubernetes, and Python, Go or JavaScript. Experience with security tools like a CSPM (Wiz), vulnerability scanners, and lifecycle management solutions.</li><li>You take data governance infrastructure seriously: Whether it’s via database column tagging, leveraging inline data sanitization, or some combination, you’re familiar with securing data as it moves betweens systems.</li><li>Security Mindset: You understand modern deployment patterns (isolated VMs, k8s, serverless) and can identify and mitigate common cloud security risks.</li><li>Collaborative Approach: You work well with senior engineers, platform teams, and other security specialists, and you’re comfortable asking questions, reviewing code & design, sharing ideas, and learning from others.</li><li>Remote-Ready: You excel in asynchronous communication and self-manage effectively in a fully remote, distributed team.</li><li>Adaptable: You’ve experienced the fast pace of a growing company and can adjust processes and tools to fit evolving needs.</li></ul><div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Identify & Mitigate Risks: Spot and address security gaps in infrastructure to improve resilience and reduce risk.</li><li>Harden Infrastructure: Apply secure-by-default designs across data, endpoints, tools, and processes.</li><li>Build Scalable Processes: Collaborate on paved-path tooling and processes that enforce least-privilege access while enabling engineering velocity.</li><li>Develop & Audit IaC: Improve Terraform configurations for security, scalability, and reliability.</li><li>Triage Fleet Security Posture: Operate and maintain tools that detect and track misconfigurations and vulnerabilities; ensure timely patching and mitigation.</li><li>Collaborate Across Teams: Partner with Platform, Engineering, and other Security teams to provide guidance and ad hoc support.</li><li>Incident handling: Active understanding and exercise of incident handling execution (detect, contain, remediate, prevent) with systems-level thinking and ability to separate noise from signals.</li></ul><div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><h2>What We’re Working On</h2><ul style="min-height:1.5em"><li>Data Governance: Working with our data engineering team to improve data access controls.</li><li>CI/CD Security: Improving CI least-privilege access, branch protections, and publishing controls.</li><li>Security Automation: Expanding automated guardrails for developers to ship securely and quickly.</li><li>Secure Access: Building paths that enable our engineers to interface with the cloud while enforcing least-privilege and audited access.</li><li>Kubernetes Image Hardening & IaC Standardization: Creating and deploying consistent, secure Docker images and Terraform modules.</li></ul><div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><h2>Why You’ll Love This Role</h2>You’ll join a collaborative, mission-driven security team where your work directly protects millions of users. You’ll have the autonomy to drive improvements while learning from seasoned security professionals, and you’ll do it all in a remote-first, flexible environment that values results over hours logged.<h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $174.2K - $261.2K Salary 1 YEAR USD 174200 261200 EquityPercentage 1 YEAR Bonus 1 YEAR United States Salary 1 YEAR USD 174200 261200 Canada Salary 1 YEAR CAD 174200 261200 EquityPercentage NONE Bonus 1 YEAR CAD Spain Salary 1 YEAR EUR 92600 139000 EquityPercentage NONE Bonus 1 YEAR EUR United Kingdom Salary 1 YEAR GBP 109400 164200 EquityPercentage NONE Bonus 1 YEAR GBP true 7dd68291-3696-4fd0-a5d0-24ab73d22fff FullTime Yes Remote Data https://jobs.ashbyhq.com/zapier/7dd68291-3696-4fd0-a5d0-24ab73d22fff/application https://jobs.ashbyhq.com/zapier/7dd68291-3696-4fd0-a5d0-24ab73d22fff Zapier Manager, GTM Analytics <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div>Job Posted: 08/26Location: Americas (North, Central and South America)<h2></h2>Hi there!Zapier is hiring a Manager, Analytics & Strategy to lead our newly formed GTM Analytics team. This team is the central analytics home for Marketing, Sales, RevOps, and Customer Ops, with a mandate to deliver trusted GTM insights, improve the quality and speed of decision-making, and turn repeated questions into durable self-service analytics assets.You will manage a team of embedded analysts supporting Marketing, Sales, and Support/Customer Ops. Your team will own the day-to-day analytics interface for GTM leaders: funnel reporting, campaign performance, sales and support analytics, forecasting inputs, recurring business reviews, dashboarding, metric definitions, and urgent executive questions.This is a hands-on analytics leadership role. we're looking for someone who has deep analytics judgment, strong SQL skills, and real GTM domain expertise. You might come from a sales analytics, marketing analytics, revenue analytics, finance, or investment banking environment. The common thread is that you know how to operate with urgency, precision, and a high quality bar, and you are energized by analytics work: scoping ambiguous business questions, pressure-testing numbers, coaching people through complex GTM data questions, and delivering clear recommendations under time pressure.This is not a pure people-management role. You should be able to lean into advanced analytics, understand core statistical concepts, and guide work on experimentation, forecasting, or segmentation when the work calls for it, but the center of gravity is analytics leadership: trusted reporting, business partnership, analytical QA, stakeholder management, and building a faster, more consistent operating model for GTM data. You should also be AI-native in how you work and excited to make this team a proving ground for self-service analytics, analyst automation, and governed AI-assisted data workflows.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2>You are a hands-on analytics manager. You have 6+ years of experience in analytics, finance, revenue operations, marketing analytics, sales analytics, business operations, investment banking, or a related field. You have managed analysts or analytics-adjacent teams for at least 3 years, but you are still comfortable rolling up your sleeves to review SQL, inspect a dashboard, pressure-test assumptions, and help frame the answer.You have strong GTM analytics expertise. You understand how marketing, sales, customer operations, and revenue motions fit together. You have worked with funnels, pipeline, bookings or ARR, campaign performance, sales productivity, support performance, forecasting, attribution, segmentation, or lifecycle analytics. You know how to translate GTM questions into metrics, cuts, cohorts, and recommendations that leaders can act on.You are excellent with SQL and analytical reasoning. You read and write SQL, reason about grain and joins, identify data quality issues, and coach analysts toward cleaner, more reliable methods. You are comfortable with statistics and advanced analytics concepts such as confidence intervals, incrementality, cohorting, regression, forecasting, and experiment readouts, and you know when to partner with Data Science for heavier modeling work.You bring finance-grade rigor and urgency. You can operate in a fast-twitch environment where leaders need clear answers quickly. You know how to separate what must be directionally right today from what needs a deeper follow-up, and you keep quality high even when timelines are short. Experience in investment banking, finance, FP&A, revenue analytics, or another high-intensity analytical environment is a strong plus.You set a high bar for quality, trust, and communication. You know that GTM analytics only works when stakeholders trust the numbers. You build review mechanisms, documentation habits, and QA standards that make dashboards and analyses easier to trust. You can explain caveats without hiding behind them, and you help teams align on source-of-truth metrics across Data, Finance, Marketing, Sales, and Customer Ops.You are an excellent manager and coach. You raise the performance of analysts through clear expectations, thoughtful feedback, technical coaching, and strong prioritization. You know how to help analysts grow and coach them through ambiguous requests and work that should be automated or moved into self-service.You are AI-native and automation-minded. You actively use modern AI tools to accelerate analysis, QA SQL, summarize stakeholder context, produce documentation, and prototype workflows. You are excited to make AI central to the team's operating model, and to turn repeated analyst workflows into governed self-service assets, AI primitives, reusable dashboards, or model improvements.You can manage across analysts and data engineers. You understand the difference between stakeholder-facing analytics and data foundation work, and you help both groups work together effectively. <h2>Things You'll Do</h2><ul style="min-height:1.5em"><li>Lead the Analytics & Strategy team, managing analysts embedded with Marketing, Sales, and Support/Customer Ops.</li><li>Build a fast, trusted operating model for intake, prioritization, QA, stakeholder communication, and recurring business reviews.</li><li>Coach analysts to deliver high-quality work across funnel reporting, campaign performance, sales analytics, support analytics, forecasting, segmentation, attribution, and executive readouts.</li><li>Partner with GTM leaders to clarify ambiguous questions, identify the decisions at stake, and make sure the team's work leads to concrete business action.</li><li>Review SQL, dashboards, metric definitions, data caveats, and analytical narratives so the team can move quickly without lowering the quality bar.</li><li>Make the team the intake point for self-service and AI automation opportunities: recognize duplicate asks, separate one-off requests from repeatable workflows, and turn recurring patterns into AI primitives, governed dashboards, metric documentation, and model improvement requests that build the robot over time.</li><li>Bring advanced analytics judgment to experimentation, incrementality, cohort analysis, forecasting, segmentation, and statistical readouts, while partnering with Data Science for deeper modeling needs.</li><li>Leverage AI tools in your own workflow and your team's workflows, helping the team move faster while maintaining accuracy, documentation, and governance.</li><li>Develop analysts through clear expectations, direct feedback, growth paths, and a strong peer learning culture.</li></ul> <h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $174.2K - $261.3K United States California San Francisco Salary 1 YEAR USD 174200 261300 EquityPercentage 1 YEAR Bonus 1 YEAR United States Salary 1 YEAR USD 174200 261300 EquityPercentage NONE Bonus 1 YEAR USD Canada Salary 1 YEAR CAD 174200 261300 EquityPercentage NONE Bonus 1 YEAR CAD true 904eb3dd-2cc0-48af-bb54-8ade5f7db686 FullTime Yes Remote Engineering https://jobs.ashbyhq.com/zapier/904eb3dd-2cc0-48af-bb54-8ade5f7db686/application https://jobs.ashbyhq.com/zapier/904eb3dd-2cc0-48af-bb54-8ade5f7db686 Zapier Sr. Engineer, Database Reliability <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><h1>Sr. Engineer, Database Reliability </h1><h1></h1>Hi there!We're looking for a Database Reliability Engineer (DBRE) to join the State team at Zapier. We need someone who can set direction on our data infrastructure and isn’t afraid to get into the weeds to solve challenging operational problems.The State team owns the platform behind Zapier's stateful services: our relational database fleet (MySQL and PostgreSQL), a caching layer built on Redis and ElastiCache, and the tooling that lets product teams use it all easily, safely, and reliably. You'll shape our practices around automation, observability, performance, reliability, and disaster recovery, and help make the right way the easy way for the teams building on top of our data layer. This is a senior DBRE role on the State team. You'll be the technical center of gravity for database and cache work: the person other engineers come to for design review, the one setting the bar for how we operate the data layer, and the one responsible for growing the DBRE practice on the team over time.We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.<a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants">Our Commitment to Applicants </a><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier </a><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work </a><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/diversity-and-inclusivity-at-zapier/">Diversity and Inclusivity at Zapier</a>Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.<h1>About You</h1>You're an experienced database technologist. You have at least 7 years in systems administration, systems engineering, or software development, with at least 4 years running production relational databases. You have deep expertise in MySQL or PostgreSQL and working knowledge of the other, including each engine's ecosystem of extensions and tools. You understand caching (such as Redis) as part of the data layer, how to design and operate it at scale, and the tradeoffs between caching and the database underneath.You know the cloud and treat infrastructure as code. You've designed and maintained highly available, cloud-based database systems in AWS or another cloud platform, and you manage that infrastructure with Terraform or similar IaC tooling rather than by hand. You're comfortable operating stateful services alongside Kubernetes or other distributed systems, and you understand the tradeoffs of running data workloads in and around orchestrated environments.You build and use observability. You've implemented metrics, logging, and alerting for data systems using tools like Datadog, Prometheus, or CloudWatch, and you know the difference between a dashboard that looks good and one that catches problems before customers do. You treat query performance data, replication lag, and cache hit rates as first-class signals.You partner with product teams. Product teams are your customers. When a team comes to you with a design or a problem, you ask about their workload before prescribing a solution, give them options with tradeoffs rather than edicts, and leave them more capable than you found them. You handle support requests with the same care as incident response, you participate in an on-call rotation for production data systems, and you'd rather teach a team to fish than field the same question twice. You document things well so your knowledge can be consumed asynchronously.You raise the bar for the team around you. You're an experienced DBRE on this team, and you treat that as a responsibility. You review peers' designs and give feedback that makes the design better and the engineer sharper. You pair on hard problems when it helps someone else grow. You turn things you've learned the hard way into docs, patterns, and runbooks so the next person doesn't have to learn them the hard way too. You care about the team being more capable a year from now than it is today.You ship code to solve systems problems. You automate repetitive work and build tools that make the team more effective. You're comfortable digging into application code to fix a bug or launching a backend service to close a gap in our data management strategy. You take ownership of difficult problems and know that "just throw more hardware at it" isn't a scaling strategy.You work AI-first. AI tools are already part of how you operate: you use them to write and review automation code, analyze query plans and logs, draft runbooks, and accelerate incident investigation. You have real judgment about where AI output is reliable and where it isn't, especially against production data systems, and you're building that fluency into your team's practices, not just your own.<h1>Things You'll Do</h1>Keep the lights on<ul style="min-height:1.5em"><li>Own the reliability of our caching layer: capacity planning, failover behavior, upgrade strategy, and healthy usage patterns for caches hosted in Redis Enterprise and AWS ElastiCache.</li><li>Participate in our on-call rotation and serve as the point of escalation for data-layer issues during production incidents.</li><li>Support internal customers day to day, from troubleshooting a slow query to advising on storage usage, and turn recurring questions into documentation and tooling.</li></ul>Make the right way the easy way<ul style="min-height:1.5em"><li>Manage our database and cache infrastructure as code, evolving our Terraform modules and provisioning workflows so changes are repeatable, reviewable, and safe.</li><li>Build database and cache templated standards within our internal platform's golden path that take developers from zero to a scalable, performant, and secure setup, so they can focus on building great services quickly and easily.</li><li>Build and maintain observability for the data layer: dashboards, alerts, and SLOs that give both our team and our internal customers a clear picture of database and cache health.</li></ul>Shape where the data layer goes next<ul style="min-height:1.5em"><li>Identify and implement strategies to improve performance and resilience across our MySQL, PostgreSQL, and Redis fleets. Our application is continually growing and evolving, and we need your help to keep scaling effectively.</li><li>Work with development teams to make architectural decisions about new services and new technologies, including which engine fits the workload and where caching belongs.</li><li>Consult with product teams on schema design, query patterns, and capacity planning so they succeed with the data layer rather than being handed rules.</li></ul>Grow the practice<ul style="min-height:1.5em"><li>Lead design review for data-layer work and mentor engineers across the team on database and cache practice.</li><li>Raise the overall bar for how we operate the data layer, turning your experience into docs, patterns, and runbooks the team can rely on.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $174.2K - $261.2K United States California San Francisco Salary 1 YEAR USD 174200 261200 EquityPercentage 1 YEAR Bonus 1 YEAR United States Salary 1 YEAR USD 174200 261200 EquityPercentage NONE Bonus 1 YEAR USD Canada Salary 1 YEAR CAD 174200 261200 EquityPercentage NONE Bonus 1 YEAR CAD United Kingdom Salary 1 YEAR GBP 109400 164200 EquityPercentage NONE Bonus 1 YEAR GBP Spain Salary 1 YEAR EUR 112200 168400 EquityPercentage NONE Bonus 1 YEAR EUR true 904eb3dd-2cc0-48af-bb54-8ade5f7db686:f9407b16-be89-402a-99d5-2e4eade748b5 FullTime Yes Remote Engineering https://jobs.ashbyhq.com/zapier/904eb3dd-2cc0-48af-bb54-8ade5f7db686/application https://jobs.ashbyhq.com/zapier/904eb3dd-2cc0-48af-bb54-8ade5f7db686 Zapier Sr. Engineer, Database Reliability <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><h1>Sr. Engineer, Database Reliability </h1><h1></h1>Hi there!We're looking for a Database Reliability Engineer (DBRE) to join the State team at Zapier. We need someone who can set direction on our data infrastructure and isn’t afraid to get into the weeds to solve challenging operational problems.The State team owns the platform behind Zapier's stateful services: our relational database fleet (MySQL and PostgreSQL), a caching layer built on Redis and ElastiCache, and the tooling that lets product teams use it all easily, safely, and reliably. You'll shape our practices around automation, observability, performance, reliability, and disaster recovery, and help make the right way the easy way for the teams building on top of our data layer. This is a senior DBRE role on the State team. You'll be the technical center of gravity for database and cache work: the person other engineers come to for design review, the one setting the bar for how we operate the data layer, and the one responsible for growing the DBRE practice on the team over time.We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.<a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants">Our Commitment to Applicants </a><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier </a><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work </a><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/diversity-and-inclusivity-at-zapier/">Diversity and Inclusivity at Zapier</a>Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.<h1>About You</h1>You're an experienced database technologist. You have at least 7 years in systems administration, systems engineering, or software development, with at least 4 years running production relational databases. You have deep expertise in MySQL or PostgreSQL and working knowledge of the other, including each engine's ecosystem of extensions and tools. You understand caching (such as Redis) as part of the data layer, how to design and operate it at scale, and the tradeoffs between caching and the database underneath.You know the cloud and treat infrastructure as code. You've designed and maintained highly available, cloud-based database systems in AWS or another cloud platform, and you manage that infrastructure with Terraform or similar IaC tooling rather than by hand. You're comfortable operating stateful services alongside Kubernetes or other distributed systems, and you understand the tradeoffs of running data workloads in and around orchestrated environments.You build and use observability. You've implemented metrics, logging, and alerting for data systems using tools like Datadog, Prometheus, or CloudWatch, and you know the difference between a dashboard that looks good and one that catches problems before customers do. You treat query performance data, replication lag, and cache hit rates as first-class signals.You partner with product teams. Product teams are your customers. When a team comes to you with a design or a problem, you ask about their workload before prescribing a solution, give them options with tradeoffs rather than edicts, and leave them more capable than you found them. You handle support requests with the same care as incident response, you participate in an on-call rotation for production data systems, and you'd rather teach a team to fish than field the same question twice. You document things well so your knowledge can be consumed asynchronously.You raise the bar for the team around you. You're an experienced DBRE on this team, and you treat that as a responsibility. You review peers' designs and give feedback that makes the design better and the engineer sharper. You pair on hard problems when it helps someone else grow. You turn things you've learned the hard way into docs, patterns, and runbooks so the next person doesn't have to learn them the hard way too. You care about the team being more capable a year from now than it is today.You ship code to solve systems problems. You automate repetitive work and build tools that make the team more effective. You're comfortable digging into application code to fix a bug or launching a backend service to close a gap in our data management strategy. You take ownership of difficult problems and know that "just throw more hardware at it" isn't a scaling strategy.You work AI-first. AI tools are already part of how you operate: you use them to write and review automation code, analyze query plans and logs, draft runbooks, and accelerate incident investigation. You have real judgment about where AI output is reliable and where it isn't, especially against production data systems, and you're building that fluency into your team's practices, not just your own.<h1>Things You'll Do</h1>Keep the lights on<ul style="min-height:1.5em"><li>Own the reliability of our caching layer: capacity planning, failover behavior, upgrade strategy, and healthy usage patterns for caches hosted in Redis Enterprise and AWS ElastiCache.</li><li>Participate in our on-call rotation and serve as the point of escalation for data-layer issues during production incidents.</li><li>Support internal customers day to day, from troubleshooting a slow query to advising on storage usage, and turn recurring questions into documentation and tooling.</li></ul>Make the right way the easy way<ul style="min-height:1.5em"><li>Manage our database and cache infrastructure as code, evolving our Terraform modules and provisioning workflows so changes are repeatable, reviewable, and safe.</li><li>Build database and cache templated standards within our internal platform's golden path that take developers from zero to a scalable, performant, and secure setup, so they can focus on building great services quickly and easily.</li><li>Build and maintain observability for the data layer: dashboards, alerts, and SLOs that give both our team and our internal customers a clear picture of database and cache health.</li></ul>Shape where the data layer goes next<ul style="min-height:1.5em"><li>Identify and implement strategies to improve performance and resilience across our MySQL, PostgreSQL, and Redis fleets. Our application is continually growing and evolving, and we need your help to keep scaling effectively.</li><li>Work with development teams to make architectural decisions about new services and new technologies, including which engine fits the workload and where caching belongs.</li><li>Consult with product teams on schema design, query patterns, and capacity planning so they succeed with the data layer rather than being handed rules.</li></ul>Grow the practice<ul style="min-height:1.5em"><li>Lead design review for data-layer work and mentor engineers across the team on database and cache practice.</li><li>Raise the overall bar for how we operate the data layer, turning your experience into docs, patterns, and runbooks the team can rely on.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $174.2K - $261.2K Salary 1 YEAR USD 174200 261200 EquityPercentage 1 YEAR Bonus 1 YEAR United States Salary 1 YEAR USD 174200 261200 EquityPercentage NONE Bonus 1 YEAR USD Canada Salary 1 YEAR CAD 174200 261200 EquityPercentage NONE Bonus 1 YEAR CAD United Kingdom Salary 1 YEAR GBP 109400 164200 EquityPercentage NONE Bonus 1 YEAR GBP Spain Salary 1 YEAR EUR 112200 168400 EquityPercentage NONE Bonus 1 YEAR EUR true b14ac81b-d94c-4a46-89a3-017f3d113517 FullTime Yes Remote Campaign Marketing https://jobs.ashbyhq.com/zapier/b14ac81b-d94c-4a46-89a3-017f3d113517/application https://jobs.ashbyhq.com/zapier/b14ac81b-d94c-4a46-89a3-017f3d113517 Zapier Growth Design Lead <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div>Job Posted: September 2026Location: NAMERHi there!As Growth Design Lead, you'll lead design for a high-velocity experimentation program on our marketing site and campaign surfaces — turning insights into shipped, on-brand interactive experiences and measurable funnel lift. You'll set the bar for growth design craft inside Brand Studio: rigorous testing, strong visual and interaction design, and an AI-augmented workflow that helps the team prototype and learn faster.This is a senior design IC role. You’ll partner with Growth Marketing, Product, Web/Engineering, Brand, and Data, is to design, prototype, and iterate experiences You'll operate at the intersection of design, data, and growth — translating behavioral and search insights into scalable layouts, flows, and components; establishing testing frameworks from a design perspective; and helping the team ship conversion improvements without sacrificing brand integrity or accessibility.If you have a strong track record of designing for growth through experimentation, bring deep product and brand design thinking, understand how structure, UX, and page design affect discovery and conversion, and use AI tools to move faster without lowering the craft bar, we'd love to hear from you.If you're interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You:</h2><ul style="min-height:1.5em"><li>You are a designer first. You have 10+ years in growth, product, or brand design , with a portfolio of shipped work you personally designed — landing pages, signup flows, campaign LPs, and interactive marketing surfaces — with clear before/after or test/learn outcomes where possible.</li><li>You drive growth through design experimentation. You've designed for A/B and multivariate tests, helped scale experimentation on web surfaces, and move from hypothesis → Figma/prototype → live test without dropping quality, accessibility, or brand standards.</li><li>You understand conversion and discoverability from a design lens. You know how IA, layout, hierarchy, page structure, performance-minded design, and clear CTAs affect conversion. You partner with SEO/content experts rather than owning content strategy yourself, and you stay curious about AI-driven discovery (GEO/AEO) as it affects how we design pages and modules for findability.</li><li>You think in systems. You've designed for CMS-driven, modular sites, contributed reusable components to shared design systems, and know when a pattern earns a permanent place in the library vs. a one-off campaign.</li><li>You've designed lead-capture and signup experiences — forms, gates, onboarding-adjacent flows — and you can read funnel metrics with partners (e.g. conversion, drop-off, MQL volume) to inform design decisions. You don't need to own CRM ops or lead scoring.</li><li>You're AI-first in your design craft. You use tools like Cursor, v0, Claude, Figma AI to explore variants, prototype faster, and increase design velocity — with judgment about quality, brand, and accessibility.</li><li>You're deep in Figma for high-fidelity UI, prototypes, and specs. You hold a high bar for usability, accessibility (ADA/WCAG), and brand integrity, and you believe strong brand and strong conversion are the same problem when done well.</li><li>You're a seasoned IC and force multiplier. You've worked at the pace of a high-growth company. You own ambiguous, high-impact design work end-to-end and mentor designers on growth craft, experimentation, and AI fluency.</li><li>You communicate and collaborate well. You partner naturally with growth marketers, brand and product designers, writers, engineers, and analysts — and you articulate design decisions in terms of user experience and measurable outcomes.</li><li>You embody our values. At Zapier, our values are at the heart of how we work together and how we think about our customers. In our remote setting, they help develop trust and ensure we work and collaborate to democratize automation.</li></ul><h2>Things You'll Do</h2><ul style="min-height:1.5em"><li>Own the design of the end-to-end visitor-to-lead experience on our marketing site and key campaign surfaces — discovery, education, and try/signup moments — in partnership with marketing, product, and engineering</li><li>Build and lead a high-velocity design experimentation practice for the top and middle of the funnel — designing test variants, defining success from a UX/conversion perspective, and scaling what works across landing pages, campaigns, and conversion modules.</li><li>Define and evolve an AI-augmented growth design workflow for Brand Studio — faster research, variant exploration, and prototyping — always tied to shippable design quality and brand standards.</li><li>Lead conversion optimization as a design discipline — form hypotheses with partners, design experiments, and iterate from test results and funnel data; translate learnings into system updates where appropriate.</li><li>Improve site IA and page/module design for discoverability, navigation clarity, and conversion efficiency; collaborate on SEO/GEO implications with specialists rather than owning editorial strategy.</li><li>Design high-performing lead-capture and signup flows — forms, gates, and integrated handoff UX — with RevOps/Marketing on requirements, while you own layout, interaction, validation, and accessibility.</li><li>Set the standard for growth design inside Brand Studio — mentor designers, run critique, and raise the bar on craft + experimentation + AI fluency.</li><li>Extend existing systems (web design system, email design system, brand guidelines) so they support growth and testing; decide in Figma whether a pattern belongs in the system and build the component when it does.</li><li>Partner with Growth Marketing, Brand, Product, Web/Engineering, and Data to turn insights into scalable, on-brand, accessible experiences; stay active in design review and what Brand Studio ships.</li><li>Bring a high creative bar to performance work — brand integrity and funnel performance are both design problems.</li><li>Use AI to raise the ceiling on what we can test — more variants, faster prototypes, documented patterns the rest of Brand Studio can reuse.</li></ul><div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $191.5K - $287.3K United States California San Francisco Salary 1 YEAR USD 191500 287300 EquityPercentage 1 YEAR Bonus 1 YEAR United States Salary 1 YEAR USD 191500 287300 EquityPercentage NONE Bonus 1 YEAR USD Canada Salary 1 YEAR CAD 191500 287300 EquityPercentage NONE Bonus 1 YEAR CAD true c0582311-18cb-4415-9c86-79014f1b74f6 FullTime Yes Remote Campaign Marketing https://jobs.ashbyhq.com/zapier/c0582311-18cb-4415-9c86-79014f1b74f6/application https://jobs.ashbyhq.com/zapier/c0582311-18cb-4415-9c86-79014f1b74f6 Zapier Sr. Motion Designer <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div>Job Posted: October 2026Location: EMEA We're looking for a Motion Designer to join Brand Studio, the creative team behind how Zapier shows up in the world. Brand Studio is a small, high-ownership team embedded in Marketing, working at the intersection of brand, product, and enterprise positioning. We care deeply about craft, think strategically about systems, and move fast when the moment calls for it.In this role you'll work closely with a team of brand designers and design ops, collaborate cross-functionally with PMM, Product Design, Web, and Social, and partner with external agencies on bigger productions. You'll help define how Zapier moves across every surface, and build the systems and tooling that let the whole org ship motion work independently without Brand Studio in the room every time.If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul>About You<ul style="min-height:1.5em"><li>You can take a UI frame or a brand brief and turn it into a story that lands. You ask the right questions, understand the product well enough to know what the animation needs to communicate, and don't wait for a fully baked storyboard to get started</li><li>You think in systems. You build mogrts files, component libraries, and motion guidelines that other people can use independently, and every project is an opportunity to make the next one ship faster</li><li>You understand brand as well as UI: timing, easing, personality, the emotional register that makes motion feel ownable rather than generic</li><li>You have a strong sense of sound and rhythm. You know how motion and sound work together, and you shape that relationship intentionally rather than as an afterthought</li><li>You understand narrative. You think about motion the way a director thinks about a scene: setup, tension, resolution. You know when to breathe and when to accelerate, and you can articulate that thinking to stakeholders</li><li>You manage up with creative insight, bringing your expertise into conversations proactively so stakeholders understand the why behind every creative choice</li><li>You use AI as a genuine part of your practice, experimenting with video tools and sharing what you figure out so the whole team benefits</li><li>You're energized by ambiguity, move fast, and don't wait for perfect conditions</li></ul>Things You’ll Do:<ul style="min-height:1.5em"><li>Design and produce motion across product explainers, website animations, paid social video snippets, keynote and event motion, and campaign assets</li><li>Draft simple storyboards yourself for straightforward projects so we can move fast without a separate brief-to-board cycle</li><li>Work directly from UI frames provided by the product team to build polished product demo animations and feature explainers</li><li>Build Zapier's motion design language: ownable branded motion patterns that establish how Zapier feels in motion across every surface</li><li>Create motion guidelines, component libraries, and mogrts files that give partners and social teams repeatable building blocks to work from independently</li><li>Explore tools like Jitter and Figma Motion to enable partners to generate on-brand animated assets without Brand Studio involvement every time</li><li>Produce short video snippets for paid social testing across multiple angles and formats</li><li>Support the recurring product video format and turn it into a scalable template for future launches</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: €92.6K - €139K Salary 1 YEAR EUR 92600 139000 EquityPercentage NONE Bonus 1 YEAR EUR Europe Salary 1 YEAR EUR 92600 139000 EquityPercentage NONE Bonus 1 YEAR EUR true cb1aec2c-05cd-4598-8117-bd1f7ed9a49f FullTime Yes Remote Finance https://jobs.ashbyhq.com/zapier/cb1aec2c-05cd-4598-8117-bd1f7ed9a49f/application https://jobs.ashbyhq.com/zapier/cb1aec2c-05cd-4598-8117-bd1f7ed9a49f Zapier Finance Manager, Marketing <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div>Job Posted: September 21, 2026Hi there!We're looking for a Finance Manager to be the dedicated finance partner for Zapier's marketing organization. This is a unique opportunity to own the full financial picture for one of the most strategically important spend areas at the company - headcount, budget, and channel investment while playing a key role in connecting marketing activity to pipeline and revenue outcomes. You'll report into the Head of GTM Finance and partner closely with marketing leadership, working closely with Sales FP&A and Corporate FP&A to establish a clean interlock between marketing, sales, and company level financials.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h3>About You</h3><ul style="min-height:1.5em"><li>This isn’t your first rodeo. You have 4-6+ years of accounting/finance-specific experience, with 2+ years of working with Marketing or GTM orgs. A background in Big 4 Accounting, Investment Banking, or Management Consulting with meaningful ownership of operating expense areas</li><li>You're comfortable owning a budget end to end, including headcount, spend actuals, and purchase orders, and communicating variance clearly to non-finance stakeholders</li><li>You have a strong grasp of channel-level marketing economics (pipeline generation vs. brand), cost per pipe, and how to connect spend to downstream pipeline and revenue outcomes</li><li>You're comfortable with ambiguity - able to structure a loosely-defined problem yourself rather than needing it handed to you fully scoped</li><li>You have good judgment and a bias toward surfacing issues and opportunities proactively, not waiting to be asked</li><li>You actively use AI tools to work more efficiently, with the judgment to know when to go deep manually and when to lean on the tool</li><li>You're a strong written and verbal communicator, able to turn a complex analysis into a short, clear executive takeaway with guidance from your manager</li><li>Experience with Google Sheets, a data warehouse (Databricks or Snowflake), NetSuite, Zip, and HubSpot is preferred</li></ul><h3>Things You’ll Do</h3><ul style="min-height:1.5em"><li>Own marketing FP&A end-to-end: headcount planning, budget building, and actuals tracking, so marketing leadership always has a clear, current view of where things stand against plan</li><li>Own channel allocation analysis (demand generation vs. brand) and drive ROI-by-channel reporting</li><li>Work on sales pipeline forecasting based on spend, as part of setting GTM targets and ARR modeling, flagging risks to pipeline coverage or targets early</li><li>Serve as an embedded business partner to marketing leadership - not a once-a-month reporting function, but someone marketing trusts to think through decisions with in real time</li><li>Track purchase orders and vendor commitments against budget, flagging overspend risk before it happens</li><li>Analyze the connection between marketing spend, pipeline generation, and closed-won revenue, working cross-functionally with Sales and RevOps</li><li>Partner with the Data team to establish and govern pipeline reporting definitions (leads, MQLs, opportunities) so the funnel is consistent end to end</li><li>Use AI to automate recurring finance processes, building skills and agents that can run parts of month-end close and re-forecasting cycles</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $158.3K - $237.5K United States California San Francisco Salary 1 YEAR USD 158300 237500 EquityPercentage 1 YEAR Bonus 1 YEAR United States Salary 1 YEAR USD 158300 237500 EquityPercentage NONE Bonus 1 YEAR USD Canada Salary 1 YEAR CAD 158300 237500 EquityPercentage NONE Bonus 1 YEAR CAD true d4576c10-a27e-47fa-a056-30c898b9e672 FullTime Yes Remote Sales https://jobs.ashbyhq.com/zapier/d4576c10-a27e-47fa-a056-30c898b9e672/application https://jobs.ashbyhq.com/zapier/d4576c10-a27e-47fa-a056-30c898b9e672 Zapier Account Executive, Mid Market <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><h2>About Zapier</h2>We’re on a mission to make automation work for everyone.As the leader in easy automation, Zapier empowers businesses to automate workflows and move data across 7,000+ apps. We work with what you work with, across your apps and tech stack, so you can make magic happen.We’re at an interesting inflection point at Zapier. Automation and AI are reshaping how businesses operate, and we’re right in the middle of it. We’re looking for someone who wants to help drive that innovation, not just someone who wants to hit a number.The role: you’ll be selling Zapier’s AI Orchestration platform to companies with up to 1,000 employees, owning the full sales cycle from prospecting to close.Most of your pipeline will come from you. Cold outreach, turning a warm signal into a real conversation, finding the deal before it finds you, that's the job, and we need people who are built for that part, not just willing to do it.Zapier's Mid-Market motion is early. We need architects, not order-takers. You won't inherit a playbook. You'll help write itThere's more than one path to this roleLikely you’ve been a top performer in SaaS sales (or consistently exceeding in mid-market, and you’re ready to step up) and can run a deal end-to-end, including prospecting. However, if you have a track record of tackling hard problems, hands-on experience with AI tools (not just familiarity), put customers first, and have a drive to make things happen you may also be a great fit for our team.Either way, what separates a good candidate from a great one is proactive ownership, the ability to navigate ambiguity, strong stakeholder communication, cross-functional collaboration, and a genuine hunger to learn fast.<h2>What We Are Looking For</h2><ul style="min-height:1.5em"><li>You have 2-5 years of demonstrated success in selling horizontal SaaS solutions to multi-stakeholder or technical organizations across the mid-market levels, with a strong focus on automation, integrations, and enhancing tech stack efficiency.</li><li>Proven track record of success in closing software deals over and meeting or exceeding your sales quota</li><li>Strong understanding of APIs, integrations, and tools like Zapier, with the ability to explain their importance in modern tech ecosystems.</li><li>Demonstrated ability to discuss IT concerns, including security, scalability, compliance, and performance, in a credible and knowledgeable manner.</li><li>Excellent communication skills both with customers and within an organization</li><li>Ability to develop and navigate senior-level relationships quickly and effectively</li><li>You thrive in a state of ambiguity and are motivated by strong personal drive</li><li>You use AI in your work today, not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.</li></ul><a target="_blank" rel="noopener noreferrer nofollow" href="https://ai-fluency-hub.vercel.app/">AI Fluency Assessment</a><ul style="min-height:1.5em"><li>Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.</li></ul><h2>What you’ll do</h2><ul style="min-height:1.5em"><li>Own mid-market accounts end-to-end: prospecting, discovery, negotiation, close, and expansion</li><li>Sell Zapier’s AI-powered automation platform to enterprises moving from manual workflows to orchestrated, AI-first operations</li><li>Show up in the field: build relationships at events, conferences, and executive briefings that go deeper than a LinkedIn connection</li><li>Build relationships across the org from the people doing the work up to the C-suite</li><li>Lead conversations that help customers think through the real business impact of automation, not just the product features</li><li>Quarterback complex deals across Solutions Engineering, Customer Success, and Product. You’re accountable for the outcome, not just your piece</li><li>Help shape how we go to market at the mid-market level; the team is small, fast, and building the motion from scratch</li></ul><h2>Who should not apply</h2>This section exists to save everyone time.<ul style="min-height:1.5em"><li>You’re coming from a large enterprise org and need a defined territory, established SDR/BDR support, and fully built enablement to be successful</li><li>You measure success by activity volume over deal quality</li><li>You want to avoid ambiguity and prefer a structured, repeatable process handed to you</li><li>You can demo a product’s features, but can’t frame the ROI or build a business case from a customer’s pain</li><li>AI is something you’ll “get around to” rather than something you’re already using</li></ul><h2>Why Join Now</h2>Zapier is profitable, has been around long enough to know what we’re doing, and is growing into a bigger opportunity in AI and automation. You’ll do real work where your contributions are visible and your impact is measurable. Our team is deeply curious and always looking for innovative ways to meet and exceed our customers' needs.If breaking into AI is something you’re thinking about, there are very few companies where you’ll build with it the way you will here. We’ll take you from capable to transformative—and that’s increasingly a career-defining skill set.We are a remote-first company. We believe the people who win in AI and automation aren’t just product experts; they synthesize information, build business cases, and move faster than the competition.<h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $140K - $170K United States California San Francisco Salary 1 YEAR USD 140000 170000 EquityPercentage 1 YEAR Commission 1 YEAR L2 USA Salary 1 YEAR USD 140000 170000 EquityPercentage NONE Commission 1 YEAR USD L2 Canada Salary 1 YEAR CAD 140000 170000 EquityPercentage NONE Commission 1 YEAR CAD true eaf4ef36-116b-4aa1-b874-7474b16851e6 FullTime Yes Remote Customer Operations https://jobs.ashbyhq.com/zapier/eaf4ef36-116b-4aa1-b874-7474b16851e6/application https://jobs.ashbyhq.com/zapier/eaf4ef36-116b-4aa1-b874-7474b16851e6 Zapier Sr. Technical Account Manager <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div>Job posted: 8/28/2026Location: Remote Canada, Central & South America- Pacific Time (PST) working hours required Hi there! Zapier’s mission is to make automation work for everyone, helping people eliminate repetitive work and focus on what matters most.We’re looking for a Senior Technical Account Manager to support our Enterprise customers on the post-sale team. You’ll serve as a named senior technical partner to builders, technical leaders, and executives, helping them turn important business problems into reliable, well-designed automations.You’ll join a growing team of four Sr TAMs reporting to a Senior Manager. Customer portfolios vary by program, account size, technical complexity, and level of engagement. Customers typically receive an average allocation of approximately six dedicated TAM hours, which you’ll use for architecture, hands-on building, technical enablement, and proactive account planning.You’ll design architectures, build and improve workflows, solve complex technical problems, and strengthen the resilience of customers’ automation systems. In partnership with Customer Success, you’ll connect this work to adoption, customer value, retention, and growth. You’ll also represent the customer internally, giving Product and Engineering clear insight into product gaps, critical bugs, and opportunities to improve the Enterprise experience.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>Things You’ll Do</h2>Design, build, and improve customer automations<ul style="min-height:1.5em"><li>Use customers’ dedicated TAM hours to design, build, and improve automations tied to meaningful business outcomes.</li><li>Translate complex processes into practical workflow architectures covering data movement, business logic, exception paths, and operational controls.</li><li>Build alongside customer teams to move high-value use cases from concept to reliable production operation.</li><li>Review existing automations for reliability, efficiency, maintainability, and effective use of Zapier.</li><li>Troubleshoot issues across Zapier, APIs, authentication, data formats, and connected applications.</li><li>Identify recurring failures and improve error handling, monitoring, alerts, fallback behavior, and recovery processes.</li></ul>Lead proactive technical partnerships<ul style="min-height:1.5em"><li>Develop a strong understanding of each customer’s priorities, systems, technical constraints, governance needs, and automation maturity.</li><li>Create technical account plans that identify valuable use cases, architectural recommendations, risks, and next steps.</li><li>Lead working sessions, architecture reviews, implementation discussions, and executive conversations.</li><li>Use sound judgment to determine when to solve directly, teach the customer, recommend another approach, or involve additional Zapier teams.</li></ul>Drive customer and team outcomes through internal partnership<ul style="min-height:1.5em"><li>Partner closely with Customer Success to connect technical priorities to adoption, realized value, retention, and growth.</li><li>Bring technical evidence into account planning, business reviews, renewal preparation, and expansion conversations.</li><li>Surface blockers, adoption gaps, and architectural risks early, and take ownership of moving the right people toward a solution.</li><li>Proactively identify and lead team or cross-functional initiatives, turning recurring needs into scalable solutions, reusable practices, and better experiences for customers and the team.</li></ul>Represent the customer inside Zapier<ul style="min-height:1.5em"><li>Give Product and Engineering technically grounded feedback that explains the customer’s use case, business impact, urgency, and available workarounds.</li><li>Use evidence and patterns across your portfolio to advocate for fixes and features that materially affect Enterprise customers.</li><li>Coordinate complex escalations, keep customers informed, and set clear expectations.</li><li>Share recurring insights that improve the product, documentation, supportability, and broader Enterprise experience.</li></ul>Help customers make sound AI decisionsAI is changing how customers design and operate automations. You’ll help them move beyond surface-level terminology and make responsible implementation choices.<ul style="min-height:1.5em"><li>Use AI tools such as ChatGPT, Claude, or Gemini in your own work, applying appropriate review, verification, and judgment.</li><li>Understand meaningful differences among AI models and discuss their capabilities, limitations, and selection criteria credibly with customers.</li><li>Explain the difference between deterministic automation, AI-assisted workflows, and agentic systems, and help customers decide when and how to use each.</li><li>Guide practical conversations about accuracy, reliability, evaluation, fallback behavior, human oversight, security, and governance.</li><li>Understand emerging AI integration patterns, including the Model Context Protocol (MCP), and how models, tools, data, and automation platforms can work together. </li></ul>What We’re Looking For<ul style="min-height:1.5em"><li>Significant experience (7+ years) in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role.</li><li>A track record of measurably improving customer outcomes across an Enterprise portfolio, for example, reducing churn risk, strengthening renewals, expanding adoption, or creating upsell and cross-sell opportunities through technical enablement.</li><li>Demonstrated experience building integrations, automations, or API-based solutions, not only recommending them.</li><li>Hands-on familiarity with Zapier or comparable automation and integration platforms.</li><li>Experience owning complex technical relationships with Enterprise customers and communicating effectively with both builders and executives.</li><li>A track record of building integrations, automations, or API-based solutions, not only recommending them.</li><li>Strong working knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic.</li><li>The ability to diagnose ambiguous, multi-system problems and design for production reliability, monitoring, recovery, and maintainability.</li><li>Strong customer judgment, balancing immediate needs with technical feasibility, risk, scale, and long-term value.</li><li>The ability to operate autonomously in an ambiguous environment: proactively identifying high-impact work, driving customer and team initiatives to completion across multiple internal teams.</li><li>Hands-on experience with AI tools and a practical understanding of AI-assisted workflows, agentic systems, evaluation, oversight, and governance.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $66,500 - $99,700 Salary 1 YEAR USD 66500 99700 Bonus 1 YEAR Colombia Salary 1 YEAR USD 66500 99700 Bonus 1 YEAR USD Canada Salary 1 YEAR CAD 130800 196200 true eaf4ef36-116b-4aa1-b874-7474b16851e6:2127f522-97b4-4f2e-86e4-afe546cdcc35 FullTime Yes Remote Customer Operations https://jobs.ashbyhq.com/zapier/eaf4ef36-116b-4aa1-b874-7474b16851e6/application https://jobs.ashbyhq.com/zapier/eaf4ef36-116b-4aa1-b874-7474b16851e6 Zapier Sr. Technical Account Manager <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div>Job posted: 8/28/2026Location: Remote Canada, Central & South America- Pacific Time (PST) working hours required Hi there! Zapier’s mission is to make automation work for everyone, helping people eliminate repetitive work and focus on what matters most.We’re looking for a Senior Technical Account Manager to support our Enterprise customers on the post-sale team. You’ll serve as a named senior technical partner to builders, technical leaders, and executives, helping them turn important business problems into reliable, well-designed automations.You’ll join a growing team of four Sr TAMs reporting to a Senior Manager. Customer portfolios vary by program, account size, technical complexity, and level of engagement. Customers typically receive an average allocation of approximately six dedicated TAM hours, which you’ll use for architecture, hands-on building, technical enablement, and proactive account planning.You’ll design architectures, build and improve workflows, solve complex technical problems, and strengthen the resilience of customers’ automation systems. In partnership with Customer Success, you’ll connect this work to adoption, customer value, retention, and growth. You’ll also represent the customer internally, giving Product and Engineering clear insight into product gaps, critical bugs, and opportunities to improve the Enterprise experience.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>Things You’ll Do</h2>Design, build, and improve customer automations<ul style="min-height:1.5em"><li>Use customers’ dedicated TAM hours to design, build, and improve automations tied to meaningful business outcomes.</li><li>Translate complex processes into practical workflow architectures covering data movement, business logic, exception paths, and operational controls.</li><li>Build alongside customer teams to move high-value use cases from concept to reliable production operation.</li><li>Review existing automations for reliability, efficiency, maintainability, and effective use of Zapier.</li><li>Troubleshoot issues across Zapier, APIs, authentication, data formats, and connected applications.</li><li>Identify recurring failures and improve error handling, monitoring, alerts, fallback behavior, and recovery processes.</li></ul>Lead proactive technical partnerships<ul style="min-height:1.5em"><li>Develop a strong understanding of each customer’s priorities, systems, technical constraints, governance needs, and automation maturity.</li><li>Create technical account plans that identify valuable use cases, architectural recommendations, risks, and next steps.</li><li>Lead working sessions, architecture reviews, implementation discussions, and executive conversations.</li><li>Use sound judgment to determine when to solve directly, teach the customer, recommend another approach, or involve additional Zapier teams.</li></ul>Drive customer and team outcomes through internal partnership<ul style="min-height:1.5em"><li>Partner closely with Customer Success to connect technical priorities to adoption, realized value, retention, and growth.</li><li>Bring technical evidence into account planning, business reviews, renewal preparation, and expansion conversations.</li><li>Surface blockers, adoption gaps, and architectural risks early, and take ownership of moving the right people toward a solution.</li><li>Proactively identify and lead team or cross-functional initiatives, turning recurring needs into scalable solutions, reusable practices, and better experiences for customers and the team.</li></ul>Represent the customer inside Zapier<ul style="min-height:1.5em"><li>Give Product and Engineering technically grounded feedback that explains the customer’s use case, business impact, urgency, and available workarounds.</li><li>Use evidence and patterns across your portfolio to advocate for fixes and features that materially affect Enterprise customers.</li><li>Coordinate complex escalations, keep customers informed, and set clear expectations.</li><li>Share recurring insights that improve the product, documentation, supportability, and broader Enterprise experience.</li></ul>Help customers make sound AI decisionsAI is changing how customers design and operate automations. You’ll help them move beyond surface-level terminology and make responsible implementation choices.<ul style="min-height:1.5em"><li>Use AI tools such as ChatGPT, Claude, or Gemini in your own work, applying appropriate review, verification, and judgment.</li><li>Understand meaningful differences among AI models and discuss their capabilities, limitations, and selection criteria credibly with customers.</li><li>Explain the difference between deterministic automation, AI-assisted workflows, and agentic systems, and help customers decide when and how to use each.</li><li>Guide practical conversations about accuracy, reliability, evaluation, fallback behavior, human oversight, security, and governance.</li><li>Understand emerging AI integration patterns, including the Model Context Protocol (MCP), and how models, tools, data, and automation platforms can work together. </li></ul>What We’re Looking For<ul style="min-height:1.5em"><li>Significant experience (7+ years) in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role.</li><li>A track record of measurably improving customer outcomes across an Enterprise portfolio, for example, reducing churn risk, strengthening renewals, expanding adoption, or creating upsell and cross-sell opportunities through technical enablement.</li><li>Demonstrated experience building integrations, automations, or API-based solutions, not only recommending them.</li><li>Hands-on familiarity with Zapier or comparable automation and integration platforms.</li><li>Experience owning complex technical relationships with Enterprise customers and communicating effectively with both builders and executives.</li><li>A track record of building integrations, automations, or API-based solutions, not only recommending them.</li><li>Strong working knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic.</li><li>The ability to diagnose ambiguous, multi-system problems and design for production reliability, monitoring, recovery, and maintainability.</li><li>Strong customer judgment, balancing immediate needs with technical feasibility, risk, scale, and long-term value.</li><li>The ability to operate autonomously in an ambiguous environment: proactively identifying high-impact work, driving customer and team initiatives to completion across multiple internal teams.</li><li>Hands-on experience with AI tools and a practical understanding of AI-assisted workflows, agentic systems, evaluation, oversight, and governance.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $66,500 - $99,700 United States California San Francisco Salary 1 YEAR USD 66500 99700 Bonus 1 YEAR Colombia Salary 1 YEAR USD 66500 99700 Bonus 1 YEAR USD Canada Salary 1 YEAR CAD 130800 196200 true eaf4ef36-116b-4aa1-b874-7474b16851e6:824d4b07-c5e0-4c6c-9eb6-3abe5d1c928b FullTime Yes Remote Customer Operations https://jobs.ashbyhq.com/zapier/eaf4ef36-116b-4aa1-b874-7474b16851e6/application https://jobs.ashbyhq.com/zapier/eaf4ef36-116b-4aa1-b874-7474b16851e6 Zapier Sr. Technical Account Manager <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div>Job posted: 8/28/2026Location: Remote Canada, Central & South America- Pacific Time (PST) working hours required Hi there! Zapier’s mission is to make automation work for everyone, helping people eliminate repetitive work and focus on what matters most.We’re looking for a Senior Technical Account Manager to support our Enterprise customers on the post-sale team. You’ll serve as a named senior technical partner to builders, technical leaders, and executives, helping them turn important business problems into reliable, well-designed automations.You’ll join a growing team of four Sr TAMs reporting to a Senior Manager. Customer portfolios vary by program, account size, technical complexity, and level of engagement. Customers typically receive an average allocation of approximately six dedicated TAM hours, which you’ll use for architecture, hands-on building, technical enablement, and proactive account planning.You’ll design architectures, build and improve workflows, solve complex technical problems, and strengthen the resilience of customers’ automation systems. In partnership with Customer Success, you’ll connect this work to adoption, customer value, retention, and growth. You’ll also represent the customer internally, giving Product and Engineering clear insight into product gaps, critical bugs, and opportunities to improve the Enterprise experience.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>Things You’ll Do</h2>Design, build, and improve customer automations<ul style="min-height:1.5em"><li>Use customers’ dedicated TAM hours to design, build, and improve automations tied to meaningful business outcomes.</li><li>Translate complex processes into practical workflow architectures covering data movement, business logic, exception paths, and operational controls.</li><li>Build alongside customer teams to move high-value use cases from concept to reliable production operation.</li><li>Review existing automations for reliability, efficiency, maintainability, and effective use of Zapier.</li><li>Troubleshoot issues across Zapier, APIs, authentication, data formats, and connected applications.</li><li>Identify recurring failures and improve error handling, monitoring, alerts, fallback behavior, and recovery processes.</li></ul>Lead proactive technical partnerships<ul style="min-height:1.5em"><li>Develop a strong understanding of each customer’s priorities, systems, technical constraints, governance needs, and automation maturity.</li><li>Create technical account plans that identify valuable use cases, architectural recommendations, risks, and next steps.</li><li>Lead working sessions, architecture reviews, implementation discussions, and executive conversations.</li><li>Use sound judgment to determine when to solve directly, teach the customer, recommend another approach, or involve additional Zapier teams.</li></ul>Drive customer and team outcomes through internal partnership<ul style="min-height:1.5em"><li>Partner closely with Customer Success to connect technical priorities to adoption, realized value, retention, and growth.</li><li>Bring technical evidence into account planning, business reviews, renewal preparation, and expansion conversations.</li><li>Surface blockers, adoption gaps, and architectural risks early, and take ownership of moving the right people toward a solution.</li><li>Proactively identify and lead team or cross-functional initiatives, turning recurring needs into scalable solutions, reusable practices, and better experiences for customers and the team.</li></ul>Represent the customer inside Zapier<ul style="min-height:1.5em"><li>Give Product and Engineering technically grounded feedback that explains the customer’s use case, business impact, urgency, and available workarounds.</li><li>Use evidence and patterns across your portfolio to advocate for fixes and features that materially affect Enterprise customers.</li><li>Coordinate complex escalations, keep customers informed, and set clear expectations.</li><li>Share recurring insights that improve the product, documentation, supportability, and broader Enterprise experience.</li></ul>Help customers make sound AI decisionsAI is changing how customers design and operate automations. You’ll help them move beyond surface-level terminology and make responsible implementation choices.<ul style="min-height:1.5em"><li>Use AI tools such as ChatGPT, Claude, or Gemini in your own work, applying appropriate review, verification, and judgment.</li><li>Understand meaningful differences among AI models and discuss their capabilities, limitations, and selection criteria credibly with customers.</li><li>Explain the difference between deterministic automation, AI-assisted workflows, and agentic systems, and help customers decide when and how to use each.</li><li>Guide practical conversations about accuracy, reliability, evaluation, fallback behavior, human oversight, security, and governance.</li><li>Understand emerging AI integration patterns, including the Model Context Protocol (MCP), and how models, tools, data, and automation platforms can work together. </li></ul>What We’re Looking For<ul style="min-height:1.5em"><li>Significant experience (7+ years) in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role.</li><li>A track record of measurably improving customer outcomes across an Enterprise portfolio, for example, reducing churn risk, strengthening renewals, expanding adoption, or creating upsell and cross-sell opportunities through technical enablement.</li><li>Demonstrated experience building integrations, automations, or API-based solutions, not only recommending them.</li><li>Hands-on familiarity with Zapier or comparable automation and integration platforms.</li><li>Experience owning complex technical relationships with Enterprise customers and communicating effectively with both builders and executives.</li><li>A track record of building integrations, automations, or API-based solutions, not only recommending them.</li><li>Strong working knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic.</li><li>The ability to diagnose ambiguous, multi-system problems and design for production reliability, monitoring, recovery, and maintainability.</li><li>Strong customer judgment, balancing immediate needs with technical feasibility, risk, scale, and long-term value.</li><li>The ability to operate autonomously in an ambiguous environment: proactively identifying high-impact work, driving customer and team initiatives to completion across multiple internal teams.</li><li>Hands-on experience with AI tools and a practical understanding of AI-assisted workflows, agentic systems, evaluation, oversight, and governance.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $66,500 - $99,700 Salary 1 YEAR USD 66500 99700 Bonus 1 YEAR Colombia Salary 1 YEAR USD 66500 99700 Bonus 1 YEAR USD Canada Salary 1 YEAR CAD 130800 196200 true