Sales Engineer, Enterprise

03aee44c-e6db-479f-94c4-1eda8cc6bf9f FullTime Yes Remote Sales & Success https://jobs.ashbyhq.com/zapier/03aee44c-e6db-479f-94c4-1eda8cc6bf9f/application https://jobs.ashbyhq.com/zapier/03aee44c-e6db-479f-94c4-1eda8cc6bf9f Zapier Sales Engineer, Enterprise <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><a target="_blank" rel="noopener noreferrer nofollow" href="https://ai-fluency-hub.vercel.app">AI Fluency Assessment</a> Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.Job Posted: 4/22/2026Location: AmericasHi there!We’re looking for a Sales Engineer (Solutions Architect) to join our Sales team at Zapier. In this role, you'll partner with the team to help develop our go-to-market strategy and close key customer accounts. You’ll take advantage of a significant head start: Zapier is a leader in the automation space, with proven product-market fit and strong sales traction.You’ll be selling a product that is consistently a preferred choice in the market. As an early Solutions Engineer at Zapier, you’ll have the unique opportunity to further expand our impact by building on our success. This role is a blend of technical consulting, solution development, and direct sales collaboration.🛠️ Educate our customers as a trusted advisor to their automation and integration efforts. You will become an expert on automation workflows and consult with top product and engineering leaders on how Zapier can help achieve major business goals. Your technical acumen and consultative selling approach will position you as a critical resource for decision-makers.🏁 Bring accounts to technical close. You’ll navigate complex, multi-party sales and design joint integration architectures with our customers' Engineering teams. You will help buyers understand how Zapier can streamline their operations and fit seamlessly into their existing technical stack with minimal effort.🧭 Partner with our Growth, Engineering, and Product teams. As the primary conduit between go-to-market and Engineering, you’ll gather and prioritize feedback from prospective customers. Your insights will influence our product roadmap, and you will collaborate with our Growth team to ensure smooth deployments and ongoing customer success.If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>Things You’ll Do:</h2><ul style="min-height:1.5em"><li>Take a consultative approach to deeply understand your customers’ technical needs and pain points, and present tailored, insightful solutions using Zapier’s Enterprise Automation platform.</li><li>Drive revenue for Zapier by positioning Zapier as an integral part of customers’ business strategy through value-driven proof-of-concepts, customized demos, and solution discussions.</li><li>Collaborate with cross-functional teams including Engineering, Product, and Customer Success to develop integration architectures and long-term adoption strategies.</li><li>Advocate for customers and influence the product roadmap, ensuring Zapier’s platform evolves to meet the needs of enterprise customers.</li></ul><h2>About You:</h2><ul style="min-height:1.5em"><li>Experience: 5+ years in technical pre-sales at B2B SaaS companies or customer-facing technical consulting roles that involve biz-and-tech-line relationship management and driving business goals with a technical lens.</li><li>Technical Acumen: You are familiar with core computing concepts and have implemented technical projects during your career. You are OK getting into the weeds with technical implementations, assisting customers with their builds, and strategically scoping/ intaking customer requirements as part of a pre-sales process. You are comfortable advising architectural best-practices to senior technical stakeholders, and managing expectations relative to product capabilities and customer requirements.</li><li>Consultative Approach: You excel at understanding customer needs and providing innovative solutions. You are comfortable sitting in a room in-person, and advising both technical and non-technical stakeholders on their desired projects. You have experience driving change and helping customers to reach their goals within the boundaries of ‘what is possible. You understand how to position Zapier as an integral part of a company’s broader business strategy, helping them see the long-term value of automation and integration.</li><li>Relationship Building & Nurturing: You know how to quickly build and maintain senior-level relationships, establishing trust with both business and technical teams. You nurture long-term, partner-centric solutions and roadmaps, aligning your advice with their broader goals, rather than only focusing on immediate wins for Zapier. You understand that impactful, lasting work is built over time.</li><li>Adaptability & Problem Solving: You thrive in dynamic, evolving environments. You take a hands-on approach to solving problems and deliver creative, scalable solutions. When faced with new challenges, you are quick to learn and adapt.</li><li>Technical Innovation & Mentorship: You’re a fast-moving technical innovator who enjoys sharing knowledge. Whether through 1:1 mentorship or detailed documentation, you actively help others grow their expertise. You’ve consistently learned new skills to better advise partners in unforeseen situations and continually improve your own expertise.</li><li>Cross-Functional Collaboration: You work seamlessly across teams, partnering with Growth, Engineering, and Product to ensure customer success from pre-sale to post-deployment. You gather insights from customers and prioritize feedback that influences the product roadmap.</li><li>Data-Driven Approach: You know how to leverage both quantitative and qualitative data to craft technical plans that deliver the most impact. Whether researching external market data, internal metrics, or investigating partner sites and marketplaces, you have the ability to piece together valuable insights to drive decisions.</li><li>Self-Motivated: You thrive in environments with ambiguity, driven by a strong personal desire to learn and achieve.</li><li>AI Fluent: You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.</li><li>Proven Success in Enterprise Sales: You’ve demonstrated success in closing 6 figure software deals and can quickly develop and maintain relationships with senior stakeholders, ensuring that sales and technical integration efforts align with business goals.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $213K - $344K United States California San Francisco Salary 1 YEAR USD 213000 344000 EquityPercentage 1 YEAR Commission 1 YEAR USA L4 Salary 1 YEAR USD 213000 288000 EquityPercentage NONE Commission 1 YEAR USD Canada L4 Salary 1 YEAR CAD 213000 288000 EquityPercentage NONE Commission 1 YEAR CAD USA L5 Salary 1 YEAR USD 255000 344000 EquityPercentage NONE Commission 1 YEAR USD Canada L5 Salary 1 YEAR CAD 255000 344000 EquityPercentage NONE Commission 1 YEAR CAD true 09eb1ac8-2a49-44e0-8463-bfa6e72000cf FullTime Yes Remote Business Ops https://jobs.ashbyhq.com/zapier/09eb1ac8-2a49-44e0-8463-bfa6e72000cf/application https://jobs.ashbyhq.com/zapier/09eb1ac8-2a49-44e0-8463-bfa6e72000cf Zapier Senior Manager, Marketing Operations <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Job Posted: June 2, 2026Location: North AmericaHi there!Zapier is looking for a Manager of Marketing Operations to help rebuild and modernize our go-to-market operating system from the ground up. This role is responsible for architecting scalable, AI-forward systems and processes that enable Marketing, Sales, and RevOps teams to move faster, operate smarter, and support the next phase of Zapier’s growth.You’ll play a critical role in transforming how Zapier manages and activates millions of leads across SMB, mid-market, and enterprise segments. From lead management and lifecycle orchestration to automation, attribution, routing, and reporting infrastructure, you’ll help design a GTM engine that is flexible, intelligent, and built to scale.This role requires someone who thrives in ambiguity, sees operational complexity as an opportunity, and knows how to combine systems thinking, automation, AI tooling, and operational rigor to create leverage across the business. You’ll partner closely with Marketing, Sales, RevOps, Data, and Product teams to create durable foundations while enabling faster experimentation and execution.If you’re excited about rebuilding systems instead of maintaining legacy processes — and want to help shape the future of an AI-native GTM organization — read on.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul>About You<ul style="min-height:1.5em"><li>You have 7+ years of experience in marketing operations, RevOps, or demand generation operations within a B2B SaaS environment.</li><li>You have 4+ years in a leadership position, where you’ve mentored and upleveled individual contributors.</li><li>You have experience rebuilding or significantly transforming marketing operations and GTM systems in a high-growth B2B SaaS environment.</li><li>You are AI-forward in how you think about operations, automation, workflows, and scale, and you actively look for ways to reduce manual work and increase organizational leverage.</li><li>You are a HubSpot expert with deep production experience across lead scoring, routing, lifecycle management, and campaign operations.</li><li>You understand the operational complexity that comes with supporting multiple customer segments — from SMB self-serve motions to enterprise sales-assisted funnels.</li><li>You’ve worked with large-scale lead volumes and know how to design systems that maintain speed, accuracy, and visibility across millions of records and touchpoints.</li><li>You are comfortable balancing long-term systems architecture with short-term business needs and fast-moving execution.</li><li>You have deep experience with marketing automation, CRM systems, lead routing, attribution, campaign operations, and reporting infrastructure.</li><li>You’ve partnered closely with Marketing, Sales, and RevOps teams to improve funnel performance and operational efficiency.</li><li>You are highly analytical and comfortable working with funnel metrics, campaign performance data, conversion rates, attribution models, and pipeline reporting.</li><li>You have experience managing complex workflows and building scalable systems that support growth across multiple teams and channels.</li><li>You’re detail-oriented and process-driven, but pragmatic enough to move quickly in a fast-paced environment.</li><li>You communicate clearly with both technical and non-technical stakeholders and can translate operational complexity into actionable insights.</li><li>You thrive in a remote, asynchronous environment and are comfortable balancing strategic thinking with hands-on execution.</li></ul>What You’ll Do<ul style="min-height:1.5em"><li>Own and optimize Zapier’s marketing operations infrastructure, including campaign operations, lead management, attribution, automation, and reporting.</li><li>Partner with Demand Gen, Product Marketing, Sales, and RevOps to ensure seamless lead flow, accurate data capture, and efficient funnel management.</li><li>Build and maintain scalable processes and systems that improve campaign execution, reporting accuracy, and operational efficiency.</li><li>Manage marketing automation and CRM workflows, including lead scoring, routing, lifecycle management, segmentation, and nurture programs.</li><li>Develop dashboards and reporting frameworks that provide visibility into funnel performance, campaign effectiveness, pipeline contribution, and ROI.</li><li>Identify operational bottlenecks and proactively recommend improvements that increase speed, scalability, and marketing impact.</li><li>Support experimentation and growth initiatives by ensuring clean data, reliable attribution, and operational readiness.</li><li>Document processes, establish operational best practices, and create durable systems that allow the marketing organization to scale effectively.</li><li>Collaborate with external vendors and internal systems teams to evaluate, implement, and optimize marketing technology and tooling.</li><li>Help drive alignment across Marketing, Sales, and RevOps through strong communication, operational rigor, and shared visibility into performance metrics.</li></ul>How to ApplyAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $192K - $287K United States California San Francisco Salary 1 YEAR USD 192000 287000 EquityPercentage 1 YEAR Bonus 1 YEAR US Salary 1 YEAR USD 192000 287000 EquityPercentage NONE Bonus 1 YEAR USD CAN Salary 1 YEAR CAD 192000 287000 EquityPercentage NONE Bonus 1 YEAR CAD true 1297c435-7a77-4f7a-8210-ad41ba78c83e FullTime Yes Remote Finance https://jobs.ashbyhq.com/zapier/1297c435-7a77-4f7a-8210-ad41ba78c83e/application https://jobs.ashbyhq.com/zapier/1297c435-7a77-4f7a-8210-ad41ba78c83e Zapier Sr. Financial Analyst / Manager - R&D Finance & FinOps <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Job Posted: 3/26/2026Location: Americas<h2>About the Team:</h2>Strategic Finance at Zapier is responsible for addressing some of our most business-critical challenges. Our team combines deep analysis with a strong understanding of our business priorities to help shape decision-making, evaluate new investments, and drive efficient capital allocation. We strive to be a trusted thought partner that enables sustainable growth and drives strategic outcomes across the company.<h2>About the Role:</h2>We’re looking for a dedicated Sr. Financial Analyst/Manager (aka Finance Business Partner / FinOps leader) to support our R&D organization and join Zapier’s Strategic Finance team. This person will partner closely with Product, Engineering, and Infrastructure leaders to drive financial accountability, improve investment visibility, and enable better decision-making across our R&D portfolio.The ideal candidate has done this before, you've served as a finance partner to R&D or product teams and know how to translate technical roadmaps into financial frameworks. While R&D partnership is the core of this role, you'll also contribute to broader corporate finance efforts including board materials, competitive intelligence, and strategic planning. For the right candidate, we're open to leveling this role at the Senior Financial Analyst or Manager level.Location: This role is fully remote, and we’re excited about candidates interested in working within the North America time zones (Pacific Time - Eastern Time)<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You:</h2><ul style="min-height:1.5em"><li>This isn’t your first rodeo. You have 4-6+ years of accounting/finance-specific experience, with 2+ years of working with R&D orgs. A background in Big 4 Accounting, Investment Banking, or Management Consulting with meaningful ownership of operating expense areas - ideally R&D or technical cost structures, is a plus.</li><li>You understand financial modeling well. You have experience building bottoms up and high level financial models.</li><li>You understand how modern R&D organizations operate. You can translate engineering, product, and infrastructure inputs into clear financial implications and trade-offs.</li><li>You’re energized by owning a process from A-Z. You take initiative, thrive in ambiguity, and enjoy seeing things through from scoping and modeling to execution and follow-through.</li><li>You’re resourceful. You love a challenge and always question the status quo. You are highly adaptive and enjoy getting creative to solve new problems.</li><li>You love data. You are innately curious, analyze everything, look for trends, and always forever truth-seeking. Experience writing SQL is a plus.</li><li>You care about the nitty gritty. You are detail-oriented, highly organized, understand priorities, and thrive in a fast paced environment.</li><li>You love to collaborate and coordinate. You’re comfortable driving cross-functional alignment and take pride in delivering high-quality work with minimal oversight.</li><li>You actively experiment with AI. You think critically about where automation and AI can meaningfully improve financial analysis, forecasting, and decision support.</li><li>You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.</li></ul><h2>Things You’ll Do:</h2><ul style="min-height:1.5em"><li>Own R&D financial planning and analysis. Lead forecasting, budgeting, and variance analysis for R&D spend, including headcount, cloud infrastructure (AWS), tooling, and AI-related costs.</li><li>Model and manage cloud & infrastructure economics. Build and maintain models that explain cloud costs, key usage drivers, unit economics, and scaling behavior; partner with technical teams to improve cost visibility and efficiency.</li><li>Analyze and support AI investments. Evaluate and track AI-related spend (internal and vendor-based), assess ROI and trade-offs, and support decision-making as AI usage scales across the product and internal operations.</li><li>Drive strategic insights for R&D leadership. Identify trends, risks, and optimization opportunities across R&D spend, translating complex cost drivers into clear recommendations for leadership.</li><li>Develop scalable, decision-ready models. Build flexible models to support scenario planning, capacity planning, and long-term investment decisions tied to product growth and technical architecture.</li><li>Support executive and board-level reporting. Prepare clear, concise materials that explain R&D performance, cloud and AI cost dynamics, and forward-looking implications for company strategy.</li><li>Improve tools, processes, and data quality. Enhance forecasting accuracy, automate reporting where possible, and improve how R&D, cloud, and AI cost data flows into FP&A systems and decision-making.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $130,800 - $237,500 United States California San Francisco Salary 1 YEAR USD 130800 237500 EquityPercentage 1 YEAR Bonus 1 YEAR USA (IC3) Salary 1 YEAR USD 130800 196200 EquityPercentage NONE Bonus 1 YEAR USD Canada (IC3) Salary 1 YEAR CAD 130800 196200 EquityPercentage NONE Bonus 1 YEAR CAD USA (IC4) Salary 1 YEAR USD 158300 237500 EquityPercentage NONE Bonus 1 YEAR USD Canada (IC4) Salary 1 YEAR CAD 158300 237500 EquityPercentage NONE Bonus 1 YEAR CAD true 1767482d-de23-460c-80eb-6d0a3caa72ab FullTime Yes Remote Engineering https://jobs.ashbyhq.com/zapier/1767482d-de23-460c-80eb-6d0a3caa72ab/application https://jobs.ashbyhq.com/zapier/1767482d-de23-460c-80eb-6d0a3caa72ab Zapier Staff Engineer, Backend - Revenue <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Job Posted: April 29, 2026Updated: June 19, 2026Location: Americas - North, Central and South America, EMEA, APAC<h2>Hi there!</h2>Zapier's mission is to make automation work for everyone. That mission is funded by revenue — and every dollar of it flows through Revenue Zone. We build and operate the infrastructure behind billing, subscriptions, payments, pricing, entitlements, and checkout across everything Zapier ships: self-serve plans, enterprise contracts, and ecosystem offerings. When a customer upgrades, renews, changes plans, or pays an invoice, our systems make it happen — correctly, instantly, and at scale.We're hiring a Staff Engineer to own the technical vision and long-term architecture for Revenue Zone. You'll define the pricing primitives, service boundaries, and data models that let Zapier ship pricing and packaging changes in days instead of months — while keeping every dollar accounted for accurately. That means designing the framework and abstractions product teams plug into so they can launch new SKUs without becoming billing experts, building configuration-driven infrastructure for pricing experimentation, and ensuring the platform evolves without foundational rewrites.This is production-critical, finance-grade infrastructure where correctness is non-negotiable. You'll drive alignment across teams in a space defined by high ambiguity and competing constraints, working closely with Product, Engineering, Finance, and Sales. The role is particularly exciting because decisions here ripple across Zapier — shaping how the company monetizes its next phase of growth.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>Proven engineering impact: You've driven outcomes in complex, production systems at scale — shipping projects that delivered measurable improvements in environments where requirements shifted under you. You separate essential from accidental complexity, make tradeoffs explicit, and use data to inform decisions without becoming paralyzed by it. Many strong candidates have 8+ years of experience, but we hire for impact and capability, not tenure.</li><li>Billing/payments/monetization domain experience: You bring strong domain knowledge in billing systems, subscription management, payment processing, or financial platforms. You understand metered billing, pricing models, entitlements, revenue recognition, and the operational complexity of supporting enterprise customers. You know that billing isn't just a backend problem — it touches sales, finance, support, and product, and you've navigated that reality.</li><li>API, platform, and performance expertise: You've designed and built APIs that serve multiple consumers — internal teams, external partners, and user-facing products — and you know how to evolve systems without breaking existing integrations. You have a track record of identifying and resolving performance bottlenecks through profiling, caching, database optimization, and delivering measurable improvements that impact user experience and conversion.</li><li>Outcome-driven and customer-focused: You care deeply about the problems our customers are trying to solve and define success by the results they achieve — not the elegance of the technical solution. You fall in love with the problem, not your first implementation, and are willing to rethink or pivot when it better serves the customer and the business.</li><li>Cross-team leadership and proactive ownership: You've led technical initiatives that span multiple teams and operate with end-to-end ownership. You gather requirements, surface risks early, align stakeholders, and drive ambiguous problems through to measurable outcomes. You're a trusted partner to Engineering, Product, and Design leadership — helping shape roadmaps, translating business strategy into technical direction, and amplifying other engineers by raising standards and building durable foundations that create leverage across teams.</li><li>AI fluency: You use AI coding tools as a regular part of your workflow and have a point of view on where they accelerate delivery and where human judgment is non-negotiable. In a high-correctness domain like payments and billing, you know the difference between automating boilerplate and trusting AI with revenue logic — and you bring that judgment to the engineers you work with.</li><li>Comfort with complexity: You're at home in large, mature codebases — you know how to navigate a monolith, find the right leverage points, and make meaningful progress without waiting for a clean slate.</li></ul><h2>Things You’ll Do</h2><ul style="min-height:1.5em"><li>Serve as a technical leader within the Revenue Zone: You’ll operate as part of the zone’s leadership team, partnering closely with Engineering, Product, and Design to shape strategy and roadmap decisions. You’ll translate business context into technical direction—and ensure engineering tradeoffs are clearly understood at the business level.</li><li>Shape the long-term platform vision: You’ll define and evolve the architectural direction of the Revenue Zone, balancing near-term delivery with long-term durability, extensibility, and operational excellence.</li><li>Lead high-impact technical initiatives: You’ll drive the strategic evolution of our monetization platform—decoupling billing from account systems, clarifying system boundaries, and consolidating pricing infrastructure. You’ll build flexible, configurable foundations that enable fast Pricing and Packaging experimentation and seamless launch moments across the customer lifecycle, while supporting clean, reliable data for Finance and Pricing & Packaging.</li><li>Own and strengthen revenue-critical systems: You’ll be responsible for systems across the Revenue Zone—Billing, Pricing, Payments, Checkout, and Entitlements—ensuring they are resilient, observable, and correct. You’ll raise the bar on proactive detection, safe rollback mechanisms, and revenue accuracy—catching issues before customers do. You’ll systematically reduce structural and technical debt, eliminate recurring operational pain points, and strengthen architectural foundations to prevent revenue-impacting incidents before they emerge.</li><li>Guide high-impact technical decisions: You’ll influence API design, data modeling, caching strategies, and system architecture—optimizing for scalability, developer experience, and rapid pricing and packaging iteration.</li><li>Partner deeply across Zapier: You’ll collaborate closely with Pricing & Packaging, Product, and Design teams to drive ARR growth and craft seamless, intuitive, and lovable monetization journeys for self-serve, enterprise, and ecosystem customers. You’ll also work with Support and Operations to ensure robust admin tooling and exceptional customer experiences across upgrades, billing changes, and subscription management.</li><li>Drive measurable improvements: You’ll identify performance bottlenecks and deliver optimizations that show up in the metrics—reduced latency, improved reliability, stronger customer experiences, and improved conversion and retention.</li><li>Mentor engineers and raise the technical bar: You’ll share patterns and tooling, conduct thoughtful code reviews, and grow engineering capability across the zone. You’ll be a go-to resource for engineers tackling complex monetization and platform challenges.</li><li>Champion documentation and developer experience: You’ll ensure our systems are well-documented and easy to adopt, reducing friction and accelerating development across the organization.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $210,700 - $316,100 United States California San Francisco Salary 1 YEAR USD 210700 316100 EquityPercentage 1 YEAR Bonus 1 YEAR USA Salary 1 YEAR USD 210700 316100 EquityPercentage NONE Bonus 1 YEAR USD Canada Salary 1 YEAR CAD 210700 316100 EquityPercentage NONE Bonus 1 YEAR CAD United Kingdom Salary 1 YEAR GBP 132500 198700 EquityPercentage NONE Bonus 1 YEAR GBP Ireland Salary 1 YEAR EUR 135800 203800 EquityPercentage NONE Bonus 1 YEAR EUR Spain Salary 1 YEAR EUR 135800 203800 EquityPercentage NONE Bonus 1 YEAR EUR India Salary 1 YEAR INR 7756200 11634400 EquityPercentage NONE Bonus 1 YEAR INR Australia Salary 1 YEAR AUD 208600 313000 EquityPercentage NONE Bonus 1 YEAR AUD New Zealand Salary 1 YEAR NZD 208600 313000 EquityPercentage NONE Bonus 1 YEAR NZD true 1767482d-de23-460c-80eb-6d0a3caa72ab:d5092550-2955-462b-a79e-aa48e937118b FullTime Yes Remote Engineering https://jobs.ashbyhq.com/zapier/1767482d-de23-460c-80eb-6d0a3caa72ab/application https://jobs.ashbyhq.com/zapier/1767482d-de23-460c-80eb-6d0a3caa72ab Zapier Staff Engineer, Backend - Revenue <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Job Posted: April 29, 2026Updated: June 19, 2026Location: Americas - North, Central and South America, EMEA, APAC<h2>Hi there!</h2>Zapier's mission is to make automation work for everyone. That mission is funded by revenue — and every dollar of it flows through Revenue Zone. We build and operate the infrastructure behind billing, subscriptions, payments, pricing, entitlements, and checkout across everything Zapier ships: self-serve plans, enterprise contracts, and ecosystem offerings. When a customer upgrades, renews, changes plans, or pays an invoice, our systems make it happen — correctly, instantly, and at scale.We're hiring a Staff Engineer to own the technical vision and long-term architecture for Revenue Zone. You'll define the pricing primitives, service boundaries, and data models that let Zapier ship pricing and packaging changes in days instead of months — while keeping every dollar accounted for accurately. That means designing the framework and abstractions product teams plug into so they can launch new SKUs without becoming billing experts, building configuration-driven infrastructure for pricing experimentation, and ensuring the platform evolves without foundational rewrites.This is production-critical, finance-grade infrastructure where correctness is non-negotiable. You'll drive alignment across teams in a space defined by high ambiguity and competing constraints, working closely with Product, Engineering, Finance, and Sales. The role is particularly exciting because decisions here ripple across Zapier — shaping how the company monetizes its next phase of growth.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>Proven engineering impact: You've driven outcomes in complex, production systems at scale — shipping projects that delivered measurable improvements in environments where requirements shifted under you. You separate essential from accidental complexity, make tradeoffs explicit, and use data to inform decisions without becoming paralyzed by it. Many strong candidates have 8+ years of experience, but we hire for impact and capability, not tenure.</li><li>Billing/payments/monetization domain experience: You bring strong domain knowledge in billing systems, subscription management, payment processing, or financial platforms. You understand metered billing, pricing models, entitlements, revenue recognition, and the operational complexity of supporting enterprise customers. You know that billing isn't just a backend problem — it touches sales, finance, support, and product, and you've navigated that reality.</li><li>API, platform, and performance expertise: You've designed and built APIs that serve multiple consumers — internal teams, external partners, and user-facing products — and you know how to evolve systems without breaking existing integrations. You have a track record of identifying and resolving performance bottlenecks through profiling, caching, database optimization, and delivering measurable improvements that impact user experience and conversion.</li><li>Outcome-driven and customer-focused: You care deeply about the problems our customers are trying to solve and define success by the results they achieve — not the elegance of the technical solution. You fall in love with the problem, not your first implementation, and are willing to rethink or pivot when it better serves the customer and the business.</li><li>Cross-team leadership and proactive ownership: You've led technical initiatives that span multiple teams and operate with end-to-end ownership. You gather requirements, surface risks early, align stakeholders, and drive ambiguous problems through to measurable outcomes. You're a trusted partner to Engineering, Product, and Design leadership — helping shape roadmaps, translating business strategy into technical direction, and amplifying other engineers by raising standards and building durable foundations that create leverage across teams.</li><li>AI fluency: You use AI coding tools as a regular part of your workflow and have a point of view on where they accelerate delivery and where human judgment is non-negotiable. In a high-correctness domain like payments and billing, you know the difference between automating boilerplate and trusting AI with revenue logic — and you bring that judgment to the engineers you work with.</li><li>Comfort with complexity: You're at home in large, mature codebases — you know how to navigate a monolith, find the right leverage points, and make meaningful progress without waiting for a clean slate.</li></ul><h2>Things You’ll Do</h2><ul style="min-height:1.5em"><li>Serve as a technical leader within the Revenue Zone: You’ll operate as part of the zone’s leadership team, partnering closely with Engineering, Product, and Design to shape strategy and roadmap decisions. You’ll translate business context into technical direction—and ensure engineering tradeoffs are clearly understood at the business level.</li><li>Shape the long-term platform vision: You’ll define and evolve the architectural direction of the Revenue Zone, balancing near-term delivery with long-term durability, extensibility, and operational excellence.</li><li>Lead high-impact technical initiatives: You’ll drive the strategic evolution of our monetization platform—decoupling billing from account systems, clarifying system boundaries, and consolidating pricing infrastructure. You’ll build flexible, configurable foundations that enable fast Pricing and Packaging experimentation and seamless launch moments across the customer lifecycle, while supporting clean, reliable data for Finance and Pricing & Packaging.</li><li>Own and strengthen revenue-critical systems: You’ll be responsible for systems across the Revenue Zone—Billing, Pricing, Payments, Checkout, and Entitlements—ensuring they are resilient, observable, and correct. You’ll raise the bar on proactive detection, safe rollback mechanisms, and revenue accuracy—catching issues before customers do. You’ll systematically reduce structural and technical debt, eliminate recurring operational pain points, and strengthen architectural foundations to prevent revenue-impacting incidents before they emerge.</li><li>Guide high-impact technical decisions: You’ll influence API design, data modeling, caching strategies, and system architecture—optimizing for scalability, developer experience, and rapid pricing and packaging iteration.</li><li>Partner deeply across Zapier: You’ll collaborate closely with Pricing & Packaging, Product, and Design teams to drive ARR growth and craft seamless, intuitive, and lovable monetization journeys for self-serve, enterprise, and ecosystem customers. You’ll also work with Support and Operations to ensure robust admin tooling and exceptional customer experiences across upgrades, billing changes, and subscription management.</li><li>Drive measurable improvements: You’ll identify performance bottlenecks and deliver optimizations that show up in the metrics—reduced latency, improved reliability, stronger customer experiences, and improved conversion and retention.</li><li>Mentor engineers and raise the technical bar: You’ll share patterns and tooling, conduct thoughtful code reviews, and grow engineering capability across the zone. You’ll be a go-to resource for engineers tackling complex monetization and platform challenges.</li><li>Champion documentation and developer experience: You’ll ensure our systems are well-documented and easy to adopt, reducing friction and accelerating development across the organization.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $210,700 - $316,100 Salary 1 YEAR USD 210700 316100 EquityPercentage 1 YEAR Bonus 1 YEAR USA Salary 1 YEAR USD 210700 316100 EquityPercentage NONE Bonus 1 YEAR USD Canada Salary 1 YEAR CAD 210700 316100 EquityPercentage NONE Bonus 1 YEAR CAD United Kingdom Salary 1 YEAR GBP 132500 198700 EquityPercentage NONE Bonus 1 YEAR GBP Ireland Salary 1 YEAR EUR 135800 203800 EquityPercentage NONE Bonus 1 YEAR EUR Spain Salary 1 YEAR EUR 135800 203800 EquityPercentage NONE Bonus 1 YEAR EUR India Salary 1 YEAR INR 7756200 11634400 EquityPercentage NONE Bonus 1 YEAR INR Australia Salary 1 YEAR AUD 208600 313000 EquityPercentage NONE Bonus 1 YEAR AUD New Zealand Salary 1 YEAR NZD 208600 313000 EquityPercentage NONE Bonus 1 YEAR NZD true 1767482d-de23-460c-80eb-6d0a3caa72ab:f9407b16-be89-402a-99d5-2e4eade748b5 FullTime Yes Remote Engineering https://jobs.ashbyhq.com/zapier/1767482d-de23-460c-80eb-6d0a3caa72ab/application https://jobs.ashbyhq.com/zapier/1767482d-de23-460c-80eb-6d0a3caa72ab Zapier Staff Engineer, Backend - Revenue <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Job Posted: April 29, 2026Updated: June 19, 2026Location: Americas - North, Central and South America, EMEA, APAC<h2>Hi there!</h2>Zapier's mission is to make automation work for everyone. That mission is funded by revenue — and every dollar of it flows through Revenue Zone. We build and operate the infrastructure behind billing, subscriptions, payments, pricing, entitlements, and checkout across everything Zapier ships: self-serve plans, enterprise contracts, and ecosystem offerings. When a customer upgrades, renews, changes plans, or pays an invoice, our systems make it happen — correctly, instantly, and at scale.We're hiring a Staff Engineer to own the technical vision and long-term architecture for Revenue Zone. You'll define the pricing primitives, service boundaries, and data models that let Zapier ship pricing and packaging changes in days instead of months — while keeping every dollar accounted for accurately. That means designing the framework and abstractions product teams plug into so they can launch new SKUs without becoming billing experts, building configuration-driven infrastructure for pricing experimentation, and ensuring the platform evolves without foundational rewrites.This is production-critical, finance-grade infrastructure where correctness is non-negotiable. You'll drive alignment across teams in a space defined by high ambiguity and competing constraints, working closely with Product, Engineering, Finance, and Sales. The role is particularly exciting because decisions here ripple across Zapier — shaping how the company monetizes its next phase of growth.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>Proven engineering impact: You've driven outcomes in complex, production systems at scale — shipping projects that delivered measurable improvements in environments where requirements shifted under you. You separate essential from accidental complexity, make tradeoffs explicit, and use data to inform decisions without becoming paralyzed by it. Many strong candidates have 8+ years of experience, but we hire for impact and capability, not tenure.</li><li>Billing/payments/monetization domain experience: You bring strong domain knowledge in billing systems, subscription management, payment processing, or financial platforms. You understand metered billing, pricing models, entitlements, revenue recognition, and the operational complexity of supporting enterprise customers. You know that billing isn't just a backend problem — it touches sales, finance, support, and product, and you've navigated that reality.</li><li>API, platform, and performance expertise: You've designed and built APIs that serve multiple consumers — internal teams, external partners, and user-facing products — and you know how to evolve systems without breaking existing integrations. You have a track record of identifying and resolving performance bottlenecks through profiling, caching, database optimization, and delivering measurable improvements that impact user experience and conversion.</li><li>Outcome-driven and customer-focused: You care deeply about the problems our customers are trying to solve and define success by the results they achieve — not the elegance of the technical solution. You fall in love with the problem, not your first implementation, and are willing to rethink or pivot when it better serves the customer and the business.</li><li>Cross-team leadership and proactive ownership: You've led technical initiatives that span multiple teams and operate with end-to-end ownership. You gather requirements, surface risks early, align stakeholders, and drive ambiguous problems through to measurable outcomes. You're a trusted partner to Engineering, Product, and Design leadership — helping shape roadmaps, translating business strategy into technical direction, and amplifying other engineers by raising standards and building durable foundations that create leverage across teams.</li><li>AI fluency: You use AI coding tools as a regular part of your workflow and have a point of view on where they accelerate delivery and where human judgment is non-negotiable. In a high-correctness domain like payments and billing, you know the difference between automating boilerplate and trusting AI with revenue logic — and you bring that judgment to the engineers you work with.</li><li>Comfort with complexity: You're at home in large, mature codebases — you know how to navigate a monolith, find the right leverage points, and make meaningful progress without waiting for a clean slate.</li></ul><h2>Things You’ll Do</h2><ul style="min-height:1.5em"><li>Serve as a technical leader within the Revenue Zone: You’ll operate as part of the zone’s leadership team, partnering closely with Engineering, Product, and Design to shape strategy and roadmap decisions. You’ll translate business context into technical direction—and ensure engineering tradeoffs are clearly understood at the business level.</li><li>Shape the long-term platform vision: You’ll define and evolve the architectural direction of the Revenue Zone, balancing near-term delivery with long-term durability, extensibility, and operational excellence.</li><li>Lead high-impact technical initiatives: You’ll drive the strategic evolution of our monetization platform—decoupling billing from account systems, clarifying system boundaries, and consolidating pricing infrastructure. You’ll build flexible, configurable foundations that enable fast Pricing and Packaging experimentation and seamless launch moments across the customer lifecycle, while supporting clean, reliable data for Finance and Pricing & Packaging.</li><li>Own and strengthen revenue-critical systems: You’ll be responsible for systems across the Revenue Zone—Billing, Pricing, Payments, Checkout, and Entitlements—ensuring they are resilient, observable, and correct. You’ll raise the bar on proactive detection, safe rollback mechanisms, and revenue accuracy—catching issues before customers do. You’ll systematically reduce structural and technical debt, eliminate recurring operational pain points, and strengthen architectural foundations to prevent revenue-impacting incidents before they emerge.</li><li>Guide high-impact technical decisions: You’ll influence API design, data modeling, caching strategies, and system architecture—optimizing for scalability, developer experience, and rapid pricing and packaging iteration.</li><li>Partner deeply across Zapier: You’ll collaborate closely with Pricing & Packaging, Product, and Design teams to drive ARR growth and craft seamless, intuitive, and lovable monetization journeys for self-serve, enterprise, and ecosystem customers. You’ll also work with Support and Operations to ensure robust admin tooling and exceptional customer experiences across upgrades, billing changes, and subscription management.</li><li>Drive measurable improvements: You’ll identify performance bottlenecks and deliver optimizations that show up in the metrics—reduced latency, improved reliability, stronger customer experiences, and improved conversion and retention.</li><li>Mentor engineers and raise the technical bar: You’ll share patterns and tooling, conduct thoughtful code reviews, and grow engineering capability across the zone. You’ll be a go-to resource for engineers tackling complex monetization and platform challenges.</li><li>Champion documentation and developer experience: You’ll ensure our systems are well-documented and easy to adopt, reducing friction and accelerating development across the organization.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $210,700 - $316,100 Salary 1 YEAR USD 210700 316100 EquityPercentage 1 YEAR Bonus 1 YEAR USA Salary 1 YEAR USD 210700 316100 EquityPercentage NONE Bonus 1 YEAR USD Canada Salary 1 YEAR CAD 210700 316100 EquityPercentage NONE Bonus 1 YEAR CAD United Kingdom Salary 1 YEAR GBP 132500 198700 EquityPercentage NONE Bonus 1 YEAR GBP Ireland Salary 1 YEAR EUR 135800 203800 EquityPercentage NONE Bonus 1 YEAR EUR Spain Salary 1 YEAR EUR 135800 203800 EquityPercentage NONE Bonus 1 YEAR EUR India Salary 1 YEAR INR 7756200 11634400 EquityPercentage NONE Bonus 1 YEAR INR Australia Salary 1 YEAR AUD 208600 313000 EquityPercentage NONE Bonus 1 YEAR AUD New Zealand Salary 1 YEAR NZD 208600 313000 EquityPercentage NONE Bonus 1 YEAR NZD true 199b18f2-76fd-412c-8569-1d892c7d89e8 FullTime Yes Remote Customer Operations https://jobs.ashbyhq.com/zapier/199b18f2-76fd-412c-8569-1d892c7d89e8/application https://jobs.ashbyhq.com/zapier/199b18f2-76fd-412c-8569-1d892c7d89e8 Zapier Support Engineer, IT Systems <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h3>Support Engineer, IT Systems </h3><h3>Job Posted: June 19th, 2026</h3><h3>Location: Australia or New Zealand</h3>Hi there!We're looking for a Support Engineer, IT Systems to join our team. Zapier is on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.This is an exciting role at Zapier in a growing team, and you will play a direct role in delivering and improving the IT support experience for Zapier employees across a globally distributed org. Working closely with our Engineering, People Ops, and Security teams, you will be the frontline of IT support -- resolving issues quickly, identifying patterns, and continuously raising the bar on how support gets delivered.We believe that a good IT experience is a perk -- it keeps people productive and engaged rather than getting in the way. This isn't a ticket-queue job. You'll be expected to not just resolve issues, but to improve the systems and processes that prevent them from recurring. If you're someone who gets satisfaction from both helping people and making things better, this role is for you.If you're interested in furthering your career at a fast-growing and profitable org, then read on...<h3>Our Commitment to Applicants</h3><ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul>Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.<h2>About You</h2><ul style="min-height:1.5em"><li>Experienced IT support professional. We're looking for 2+ years of direct hands-on experience delivering IT support in a corporate environment, including hands-on Okta administration. Experience supporting macOS is a strong plus.</li><li>Empathetic and service-oriented. You genuinely enjoy helping people and take pride in delivering a fast, friendly, and effective support experience. In a fully remote environment where support happens over Slack, you understand that how you communicate matters as much as what you communicate. You meet employees where they are, stay patient under pressure, and leave every interaction better than you found it.</li><li>A pattern-spotter. You don't just close tickets -- you notice when the same issue keeps coming up and you do something about it. You look for opportunities to eliminate repeat work through documentation, automation, or process improvement.</li><li>Excellent communicator. We're a 100% remote team, and writing is our primary means of communication at Zapier. Clear, async communication is essential.</li><li>Relationship-driven. You understand that trust is built one interaction at a time, and you treat every support request as an opportunity to earn it.</li><li>Self-directed and comfortable with ambiguity. As part of a distributed team operating in a unique timezone, you are trusted to manage your own workload with minimal supervision and escalate early when needed. This is a net-new region for Zapier IT, and we're looking for someone who is energized by expanding an established foundation into new territory and committed to continuous improvement in how support gets delivered.</li><li>Growth-oriented. You're eager to grow your technical skills over time and excited by the opportunity to take on more as the team scales.</li><li>Hands-on administration experience with any of the following is a plus, but not required. We'll invest in training and ramp time for the right candidate (Jamf, Google Workspace, Slack or 1Password). </li></ul><h2>Things You'll Do</h2>Zapier is a fast-growing and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:Deliver great support (primary focus):<ul style="min-height:1.5em"><li>Serve as the first point of contact for IT support requests across Zapier's global employee base, with a focus on AU/NZL coverage hours.</li><li>Troubleshoot and resolve hardware (Mac), software, and access issues for our employees.</li><li>Perform user account management as part of onboarding and offboarding workflows.</li><li>Handle common endpoint tasks using Jamf (device enrollment, basic troubleshooting, account unlocks).</li><li>Triage and escalate complex issues to senior team members where appropriate.</li></ul>Improve the support experience (core pillar):<ul style="min-height:1.5em"><li>Identify recurring issues and build runbooks, help articles, and self-service resources to reduce repeat ticket volume.</li><li>Surface patterns and feedback from the frontline to help the team continuously improve IT processes and tooling.</li><li>Contribute to ZapIT (Zapier's internal IT helpdesk platform) by flagging gaps and helping test improvements.</li><li>Measure and track support quality and look for ways to improve response times and resolution rates.</li></ul>Light engineering (growth area):<ul style="min-height:1.5em"><li>Assist with SSO/SAML application integrations using established playbooks.</li><li>Build and maintain simple automation workflows in Okta Workflows and Zapier to reduce manual IT tasks.</li><li>Work with dozens of SaaS tools including Google Workspace, Jira, Slack, 1Password, Zoom, and more.</li></ul><h3>How to Apply</h3>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our<a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/"> code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit">this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: A$117.8K - A$176.8K Salary 1 YEAR AUD 117800 176800 EquityPercentage 1 YEAR Bonus 1 YEAR AUD Salary 1 YEAR AUD 117800 176800 EquityPercentage NONE Bonus 1 YEAR AUD NZD Salary 1 YEAR NZD 117800 176800 EquityPercentage NONE Bonus 1 YEAR NZD true 1b18213d-3ccb-45f1-9175-5fb720aa854a FullTime Yes Remote Customer Operations https://jobs.ashbyhq.com/zapier/1b18213d-3ccb-45f1-9175-5fb720aa854a/application https://jobs.ashbyhq.com/zapier/1b18213d-3ccb-45f1-9175-5fb720aa854a Zapier Sr. IT Systems Engineer <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h3>Sr. IT Systems Engineer </h3><h3>Job Posted: June 19th, 2026 </h3><h3>Location: EMEA</h3><h1>Hi there!</h1>We're looking for a Sr. IT Systems Engineer to join our team. Zapier is on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.This is an exciting role at Zapier in a growing team, and you will play a direct role in implementing and improving Zapier's IT infrastructure. Working closely with our Engineering, People Ops, and Security Teams, you will implement, manage, automate, and support the tools and services that power a globally distributed team.We believe that a good IT experience is a perk -- it keeps people productive and engaged rather than getting in the way. You will help maintain a world-class Mac experience for our employees and streamline access management by implementing SSO applications and automating processes. You will help scale our IT infrastructure and processes to the next level as a service owner, and you will be crucial to its success as Zapier grows. This isn't an IT Helpdesk job, but assisting and providing great customer service for Zapier's IT needs is part of the role.If you're interested in launching your career at a fast-growing and profitable org, then read on...<h3>Our Commitment to Applicants</h3><ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul>Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.<h3>About You</h3><ul style="min-height:1.5em"><li>Skilled IT Systems Engineer. We're looking for 3+ years of direct hands-on experience in the roll-out, maintenance, and support of an expanding IT infrastructure. Our fleet is all macOS.</li><li>Excellent communicator. We're a 100% remote team, and writing is our primary means of communication at Zapier.</li><li>Relationship-driven. You understand that building and maintaining trust across the organization is vital.</li><li>Creative and resourceful. You try as many angles as possible to implement simple and scalable IT solutions. You see the big picture but are pragmatic in implementing solutions that meet the needs of today.</li><li>Solid at time management. You'll balance a variety of fast-moving projects and pull the cord early when things go awry. As part of a distributed team, you are trusted to work with minimal supervision.</li><li>Growth-oriented. As part of a growing company, you have an opportunity to make an impact, and you're keen to build processes that'll make your job more efficient over time.</li></ul><h3>Things You'll Do</h3>Zapier is a fast-growing and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:<ul style="min-height:1.5em"><li>Okta administration (primary responsibility): <ul style="min-height:1.5em"><li>Implement SSO applications, manage onboarding/offboarding, and build automation workflows using Okta Workflows and Zapier.</li></ul></li><li>SaaS Spend Optimization (core focus area):<ul style="min-height:1.5em"><li>Implement automated workflows to monitor and enforce license utilization across the SaaS portfolio.</li><li>Identify and act on rightsizing opportunities (unused seats, duplicate tools, tier mismatches).</li><li>Build and maintain reporting to surface spend trends, renewal risks, and optimization wins for leadership.</li><li>Partner with Finance and team owners to develop a strategy for maximizing value from SaaS investments.</li></ul></li><li>Automation development: <ul style="min-height:1.5em"><li>Build tools and processes to eliminate manual work, automate user account creation, and integrate tools via API.</li></ul></li><li>IT support triage: <ul style="min-height:1.5em"><li>Resolve IT issues as they arise and build automations to eliminate recurring request patterns.</li></ul></li><li>User account management: <ul style="min-height:1.5em"><li>Perform provisioning and deprovisioning as part of onboarding/offboarding workflows.</li></ul></li><li>Infrastructure improvement: <ul style="min-height:1.5em"><li>Identify and implement enhancements to IT infrastructure and tooling.</li></ul></li><li>SaaS tool management: <ul style="min-height:1.5em"><li>Work across dozens of tools (Google Workspace, Jira, Slack, 1Password, Zoom, etc.).</li></ul></li><li>Mac experience: <ul style="min-height:1.5em"><li>Collaborate with the team to enhance and maintain the employee Mac experience.</li></ul></li></ul><h3>How to Apply</h3>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our<a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/"> code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit">this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: £74.6K - £112K Salary 1 YEAR GBP 74600 112000 EquityPercentage 1 YEAR Bonus 1 YEAR GBP Salary 1 YEAR GBP 74600 112000 EquityPercentage NONE Bonus 1 YEAR GBP EUR Salary 1 YEAR EUR 84200 126400 EquityPercentage NONE Bonus 1 YEAR EUR true 1b2cca86-4645-4891-b90b-74b00aeb483f FullTime Yes Remote Campaign Marketing https://jobs.ashbyhq.com/zapier/1b2cca86-4645-4891-b90b-74b00aeb483f/application https://jobs.ashbyhq.com/zapier/1b2cca86-4645-4891-b90b-74b00aeb483f Zapier Director, Product Marketing <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Job Posted: 4/21/2026Location: North AmericaHi there!Zapier is hiring a Director of Product Marketing to lead our next phase of growth. This is a strategic and hands-on leadership role. You’ll own how we position Zapier to buyers, evolve our GTM motion to match rapid product innovation, and manage a team at the edge of AI-driven marketing.You’ll partner closely with Product, Engineering, Sales, and Marketing leadership to define where we play, how we win, and what our true moat is. You’ll move the team from traditional, campaign-based launches to a more continuous, insight-driven GTM engine, one that keeps pace with how fast we’re shipping.If you’re someone who can zoom out to define strategy and zoom in to rewrite a deck, challenge a product roadmap, or jump into a sales deal, you’ll thrive here.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>8+ years of experience in product marketing or related roles, with meaningful time spent in B2B SaaS and enterprise GTM</li><li>Led and developed high-performing teams, ideally managing managers or senior ICs, and know how to raise the bar while moving fast</li><li>Both strategic and hands-on. You can define positioning at the company level and also get into the details of messaging, decks, and campaigns</li><li>Strong product intuition. You’re comfortable debating with Product and Engineering on roadmap priorities, differentiation, and long-term moat</li><li>Understand enterprise sales deeply. You’ve partnered closely with Sales, influenced deal strategy, and built GTM motions that support complex, multi-stakeholder buying processes</li><li>Experience evolving GTM models before, moving from big launches to more iterative, continuous release cycles</li><li>Excited about AI, not just as a feature, but as a fundamental shift in how products are built, marketed, and sold</li><li>High bar for clarity and quality, and you push teams to communicate simply, even when the product is complex</li></ul><h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Define and drive positioning and narrative: Establish clear, differentiated positioning for Zapier’s platform and products, grounded in customer needs</li><li>Shape product strategy and moat: Partner with Product and Engineering to influence roadmap decisions, ensuring we’re building toward a durable competitive advantage</li><li>Transform our GTM motion: Evolve the team from traditional launch cycles to a continuous, release-driven model aligned with product velocity and sales needs</li><li>Align with enterprise sales: Build tight partnerships with Sales leadership to ensure our messaging, packaging, and enablement directly support pipeline and revenue</li><li>Lead and develop the PMM team: Manage a team of ~7 PMMs, setting a high bar for performance, clarity, and impact while creating space for speed and experimentation</li><li>Drive AI-forward marketing: Push the team to adopt AI in how we create, test, and scale messaging, while also shaping how we position Zapier in an AI-first world</li><li>Ensure consistency across the funnel: Partner with Brand, Content, and Demand Gen to deliver a cohesive, compelling story from first touch through close</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $231.8K - $347.7K United States California San Francisco Salary 1 YEAR USD 231800 347700 USA Salary 1 YEAR USD 231800 347700 Canada Salary 1 YEAR CAD 231800 347700 true 3b141014-1d0f-426e-94e5-997b2cfd6ae8 FullTime Yes Remote Engineering https://jobs.ashbyhq.com/zapier/3b141014-1d0f-426e-94e5-997b2cfd6ae8/application https://jobs.ashbyhq.com/zapier/3b141014-1d0f-426e-94e5-997b2cfd6ae8 Zapier Sr. Fullstack Engineer, Identity Platform <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Job Posted: March 17, 2026Updated: April 29, 2026Location: Americas - North, Central and South AmericaZapier is building the foundational systems that enable users and services to securely interact across our platform. As a Senior Fullstack Engineer on the Identity Platform team, you’ll design and scale the systems that define and enforce access across Zapier — from permissions and policies to OAuth/JWT infrastructure and service-to-service authentication.This is a high-impact platform role: you’ll shape how access is modeled, enforced, and scaled across Zapier, establishing consistent patterns that power secure interactions across a large, distributed system. The systems you build will be used by many teams and services, forming the foundation for how authentication and authorization work across the company.Your work will directly support Zapier’s core product strategy and influence how access is enforced at scale, enabling secure automation, enterprise-grade governance, and the next generation of capabilities across the platform.<h2>About you</h2><ul style="min-height:1.5em"><li>You’re an experienced fullstack or platform engineer who has built real-world authentication and authorization systems at scale. You’ve helped define or evolve IAM platforms—not just used them—through collaboration across engineering, product, and other stakeholders. You bring experience with OAuth, JWTs, token-based authentication, and service-to-service auth, and are comfortable working with modern permission models such as RBAC, ABAC, or relationship-based access control.</li><li>You think in platforms, not features. You’ve built shared systems other teams depend on, and understand how to design stable APIs, manage breaking changes, and maintain strong boundaries as systems scale. You have solid systems instincts and consistently consider security, scalability, and correctness in your designs.</li><li>You’re comfortable working across the stack. This is a fullstack role on a platform team—you’ll primarily build backend systems, but also contribute to developer-facing UIs and tooling when needed. You don’t need to be an expert in every layer, but you’re not blocked by any of them.</li><li>You move quickly and work well in ambiguity. You believe building enterprise-grade systems can be both fast and secure, and you use that mindset to ship working solutions early, using prototypes to drive alignment rather than waiting for perfect specs. You’re comfortable iterating, discarding work when needed, and treating it as part of the learning loop.</li><li>You use AI agents as a core part of your workflow, leveraging them to explore codebases, accelerate development, and prototype solutions quickly. You understand their limitations, continuously refine your approach, and help others on your team work more effectively with them.</li><li>You operate with strong ownership and communication. You take initiative, work transparently in an async environment, and keep stakeholders informed without being asked. You’re comfortable engaging directly with both internal engineering teams and enterprise customers, and you use written artifacts, prototypes, and demos to influence and drive clarity and alignment.</li></ul><h2>Things you'll do</h2><ul style="min-height:1.5em"><li>Be a thought leader in the Identity domain, helping to set the vision for our platforms to enable Zapier’s engineering teams to move fast and securely</li><li>Partner with Product and Engineering leadership to define and implement Zapier’s Governance strategy. Evolve Zapier’s IAM platform to provide consistent, reliable controls for our largest Enterprise customers</li><li>Design and evolve authorization systems that power permissions, roles, policies, and access control across Zapier’s ecosystem</li><li>Build and scale OAuth and token infrastructure, including access tokens, refresh tokens, and scopes. Lead cross-team efforts to unify and simplify auth patterns across Zapier</li><li>Develop and maintain JWT infrastructure (signing, validation, key rotation) used across APIs and services</li><li>Define and implement service-to-service authentication patterns (client credentials, service identity, token propagation)</li><li>Improve and enforce authorization consistency across services through SDKs, middleware, and shared platform patterns</li><li>Partner with product and infrastructure teams to standardize access control models across the product</li><li>Drive platform-level decisions around security, performance, and scalability of access management systems</li></ul><h2>Level</h2>This is a Senior Engineer role. Senior engineers at Zapier own outcomes end-to-end within their team and extend impact beyond it. You'll coordinate across ownership boundaries, shape technical direction for adjacent systems, and bring other engineers along with you.Our level definitions may look different from what you've seen elsewhere. We'll be transparent about leveling before you reach the final stages.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $174.2K - $261.2K United States California San Francisco Salary 1 YEAR USD 174200 261200 EquityPercentage 1 YEAR Bonus 1 YEAR USA Salary 1 YEAR USD 174200 261200 EquityPercentage NONE Bonus 1 YEAR USD Canada Salary 1 YEAR CAD 174200 261200 EquityPercentage NONE Bonus 1 YEAR CAD true 423d1bb7-1c08-458e-8a17-29a63cf23d92 FullTime Yes Remote Engineering https://jobs.ashbyhq.com/zapier/423d1bb7-1c08-458e-8a17-29a63cf23d92/application https://jobs.ashbyhq.com/zapier/423d1bb7-1c08-458e-8a17-29a63cf23d92 Zapier Sr. Engineer, Backend - Enterprise <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Job Posted: April 13th, 2026Location: India | Timezone = Overlap with US East Coast hours required 3–4 days/week during ramp-upHi there!Zapier is seeking strong Backend Engineers to join our Enterprise Integrations team located in India. This team builds and maintains critical integrations within Zapier, and partners closely with customer-facing teams to stay on the cutting edge of customer needs. This team’s mission includes:<ul style="min-height:1.5em"><li>Building and maintaining some of the most important integrations in the Zapier product</li><li>Collaborating with Customer Success, Support, and Sales teams to understand and invest in the most relevant integrations securing our most valuable deals</li><li>Ensuring continued customer satisfaction by quickly resolving any issues using these integrations</li></ul>We’re hiring several Backend Engineers (mid and senior-level) to help grow our integration portfolio for our biggest customers. This is a highly technical, engineering-driven team where you'll build integrations, proactively improve integration features and reliability, handle API deprecations and migrations, and address any customer issues that may appear. If you love working with diverse APIs — REST APIs, OAuth flows, webhook design, state management, and API versioning and deprecations — debugging complex systems across service boundaries, and mentoring engineers while maintaining high standards for quality and craftsmanship, this is the team for you.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You work through AI agents, not alongside them. Your daily development workflow is built around directing and reviewing agent-written code, not writing it by hand. You have opinions about which models to use for which tasks, you've hit real failure modes and built mitigations, and your workflow is actively evolving. Bonus: you use multi-agent patterns, enable others on your team to build faster with AI, or have scaled AI impact beyond yourself.</li><li>You have deep customer empathy and thrive in the details. Zapier’s integrations are the heart of the product. With a customer-centric approach, you work with your team to improve the customer experience and participate in programs to enhance our product offerings.</li><li>You work close to the customer. You don't wait for product specs or UX research to tell you what to build. You pull customer tickets, talk to CSMs, review feedback, and use that context to drive what you ship. You think in milestone slices: what's the smallest thing I can get into production that moves us forward and teaches us something?</li><li>You own your work and yourself. You take initiative without waiting for permission and you ship fast and share early. But you also own your mistakes, your gaps, and your role in friction, openly. You say "I don't know" and "I was wrong" out loud, early, and without shame. You hold yourself to a high standard and can articulate where you've fallen short, not just where you've succeeded.</li><li>You communicate proactively in an async-first culture. You manage up and across, flagging risks, surfacing decisions, and keeping stakeholders informed without being asked. You use written artifacts, working demos, and rough prototypes as your primary communication tools, not meetings.</li><li>You believe enterprise can move fast. You've seen (or are excited to prove) that shipping to enterprise customers doesn't have to mean slow, waterfall-style cycles. You know how to balance compliance, security, and rollout considerations with tight iteration loops and rapid customer feedback. You see enterprise constraints as interesting design problems, not reasons to slow down.</li></ul><h2>Things You’ll Do</h2><ul style="min-height:1.5em"><li>Build, evolve, and maintain enterprise-grade integrations for our highest-priority customers across REST, OAuth, and webhook-based APIs, owning the full lifecycle from design through deprecation and treating agents as first-class contributors in that lifecycle.</li><li>Lead important projects from start to finish using agentic coding workflows: framing problems into agent-friendly tasks, configuring tools and context, and pairing with AI systems to generate, refactor, and migrate code while you remain accountable for correctness, safety, and long-term maintainability.</li><li>Design and operate agent “harnesses” — prompts, tools, test suites, sandboxes, and guardrails — so agents can safely modify integrations at scale (for example, dependency upgrades, refactors, or bulk bug fixes) without breaking customer workflows.</li><li>Work directly with cross-functional stakeholders (Support, Success, Sales, Product, Security, Compliance) to ensure both our integrations and our agents are solving the right problems for enterprise customers, translating their needs into clear technical work for humans and agents.</li><li>Support teammates across experience levels via pair-programming, code and prompt reviews, and mentoring on both backend fundamentals and agentic development best practices.</li><li>Participate in reviews of human- and agent-written changes, raising the quality bar for integrations and continuously documenting patterns, edge cases, and “gotchas” so that future engineers and agents can move faster with confidence.</li><li>Debug complex issues across service and agent boundaries — spanning third-party APIs, internal systems, agent workflows, and customer environments — using logs, traces, evals, and customer context (tickets, CSM feedback, error logs) to prioritize and triage effectively.</li><li>Shape integration and agent architecture across the broader organization by establishing patterns, guidelines, and reusable components that other teams can adopt.</li><li>Contribute to shared engineering infrastructure (SDKs, libraries, internal tools, CI pipelines, observability and eval frameworks) that make it easier and safer for engineers and agents to build and operate integrations at scale.</li><li>Define and track technical quality and reliability metrics (for both services and agents), using data to drive continuous improvements in performance, resilience, and developer experience.</li></ul><h2>Level differentiation</h2><h2>L3 Backend Engineer – Enterprise Integrations</h2>1. Technical expertise & code quality<ul style="min-height:1.5em"><li>I understand how my team’s integration services work end‑to‑end (APIs, data flows, auth, retries, error handling) and can explain them clearly to others.</li><li>I am competent in the main backend technologies my team uses (e.g., language, framework, data stores, queues, observability stack) and can work independently on typical tasks.</li><li>I consistently ship well‑tested, well‑documented, maintainable code that follows team conventions for integrations (logging, metrics, feature flags, etc.).</li><li>I am fluent in AI-assisted, agentic development: I can break work into agent-friendly tasks, compose the right tools/skills, and use agents to generate, refactor, and migrate code — while I remain accountable for correctness, security, and long-term maintainability.</li></ul>2. Ownership, planning & execution<ul style="min-height:1.5em"><li>I can take a well‑defined task or story and deliver it end‑to‑end, including tests, docs, and deployment.</li><li>I give realistic estimates, call out risks or unknowns early, and proactively update my EM/PM when delivery is at risk.</li><li>I can refine upcoming tasks enough to identify what context I need (from EM, PM, tech leads, or partner teams) and plan accordingly.</li></ul>3. Problem solving & debugging<ul style="min-height:1.5em"><li>When something breaks in an integration (timeouts, auth errors, upstream API changes), I can triage, debug, and fix many issues myself by using logs, traces, and metrics.</li><li>For problems I can’t solve alone, I know which experts or teams to pull in and how to clearly summarize the problem, impact, and options.</li><li>I contribute to incremental improvements (small refactors, better error messages, test coverage) while working on my regular tasks.</li></ul>4. Customer & enterprise mindset<ul style="min-height:1.5em"><li>I understand which integrations are most important for enterprise customers and factor that into how I prioritize bugs and improvements.</li><li>I’m aware of SLAs, incident processes, and on‑call expectations, and I follow them reliably when working on production issues.</li><li>I’m able to translate customer problems (often reported via Support or Success) into clear technical tickets and solutions.</li></ul>5. Collaboration & communication<ul style="min-height:1.5em"><li>I communicate early and often about my progress, risks, and blockers so my team can plan around me.</li><li>I ask for help when I’m stuck, and I accept feedback on my code and approach without getting defensive.</li><li>I can participate in design discussions by asking good questions and giving thoughtful input on proposals others lead.</li></ul>6. Growth & impact beyond self<ul style="min-height:1.5em"><li>I actively seek feedback from my manager and peers and use it to improve my skills and habits.</li><li>I sometimes support more junior engineers (or candidates) through pairing, answering questions, or explaining context, even if I’m not the official mentor.</li><li>I experiment with tools (including AI) that help me work more efficiently, while staying responsible for the quality of the output.</li></ul>If most of these feel true most weeks, you’re likely operating at L3. If many feel aspirational or “only when things are perfect,” you’re probably still growing toward L3.<h2>L4 Senior Backend Engineer – Enterprise Integrations</h2>1. Technical leadership & architecture<ul style="min-height:1.5em"><li>I am an expert in my team’s services and at least one major backend technology, and I can handle most unknowns and edge cases myself.</li><li>I regularly lead the technical design for features or projects, especially those involving complex integrations, auth models, or cross‑team dependencies.</li><li>I create or evolve integration patterns and best practices (e.g., how we structure integration adapters, rate limiting, retries, observability) and help others adopt them.</li><li>I am fluent in AI-assisted, agentic development: I can break work into agent-friendly tasks, compose the right tools/skills, and use agents to generate, refactor, and migrate code — while I remain accountable for correctness, security, and long-term maintainability.</li></ul>2. Scope, ambiguity & outcomes<ul style="min-height:1.5em"><li>I work on problems where the outcome is clear but the path is not, and I break the work down into a plan that the rest of the team can execute.</li><li>I take responsibility not just for my own tasks, but for helping the team deliver its commitments, especially on critical enterprise integrations.</li><li>When delivery is at risk, I propose options and trade‑offs (scope, sequencing, technical approaches) instead of just flagging the problem.</li></ul>3. Reliability, operations & incidents<ul style="min-height:1.5em"><li>I proactively look for systemic reliability risks in our integrations (e.g., dependency fragility, poor backoff, missing alerts) and drive fixes before they cause incidents.</li><li>In incidents, I can quickly evaluate impact, coordinate technical response, and make pragmatic decisions that balance risk and customer needs.</li><li>After incidents, I help drive root cause analysis and long‑term improvements, not just the immediate patch.</li></ul>4. Enterprise & cross‑functional impact<ul style="min-height:1.5em"><li>I understand how our integrations affect major deals and enterprise customers and use that understanding to shape priorities and designs.</li><li>I work closely with Customer Success, Support, and Sales when needed to clarify technical feasibility, risks, and timelines for enterprise‑critical integration work.</li><li>I influence roadmap and scoping discussions by bringing a strong engineering perspective on complexity, trade‑offs, and long‑term maintainability.</li></ul>5. Leading others & multiplying the team<ul style="min-height:1.5em"><li>I regularly mentor and unblock other engineers, helping them grow their debugging, design, and ownership skills.</li><li>I provide clear, actionable feedback on design docs and PRs, improving not just the code but the author’s thinking.</li><li>I often act as technical lead or feature lead for projects, coordinating work across multiple engineers or teams when needed.</li></ul>6. Strategic thinking & continuous improvement<ul style="min-height:1.5em"><li>I spot patterns in bugs, incidents, or customer requests and turn them into roadmap‑level improvements (e.g., common integration libraries, platform capabilities).</li><li>I advocate for and help implement process or tooling improvements (CI, testing strategies, runbooks, observability) that make the team more effective.</li><li>I stay current on emerging technologies and industry patterns relevant to integrations (API standards, auth flows, observability, AI tooling) and bring back practical ideas for the team.</li></ul>If most of these are already how you operate today – and your peers and manager would independently agree – you’re likely performing at or near L4. If you only do these occasionally or when asked, you’re probably still solidly at L3, growing toward L4.<h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: ₹52,97,600 - ₹96,15,100 Salary 1 YEAR INR 5297600 9615100 India Salary 1 YEAR INR 5297600 7946400 India Salary 1 YEAR INR 6410100 9615100 true 45b2c110-f8e0-497a-914c-72fddf447ed0 FullTime Yes Remote Sales & Success https://jobs.ashbyhq.com/zapier/45b2c110-f8e0-497a-914c-72fddf447ed0/application https://jobs.ashbyhq.com/zapier/45b2c110-f8e0-497a-914c-72fddf447ed0 Zapier Automation Strategist (Customer Success) <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><a target="_blank" rel="noopener noreferrer nofollow" href="https://ai-fluency-hub.vercel.app">AI Fluency Assessment</a> Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills. Job Posted: 03/10/2026Location: USA & CanadaLevel: IC3 or IC4Hi there!Zapier’s mission is to make automation and AI accessible to everyone. Our enterprise customers are adopting automation as a strategic capability, not just a tool. They need expert partners who can help them orchestrate processes, unlock new use cases, and scale their impact.We’re looking for an Automation Strategist to join our Customer Success organization as the core role working with customers on our enterprise plan. This role blends strategic advisory, orchestration design, and value-focused relationship expansion. As an Automation Strategist, you will help customers shape their automation strategy, identify and deploy high-value use cases, and guide them toward meaningful AI-enabled transformation.This role moves beyond classic Customer Success, focusing on consulting, systems thinking, orchestration, executive alignment and continuous value discovery, rooted in our team’s mission of delivering value through clarity, impact, curiosity, and approachable expertise.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You see opportunity in ambiguity and building things that scale<ul style="min-height:1.5em"><li>You experiment, learn quickly, and iterate openly, unafraid to make, and revise, bets.</li><li>You enjoy creating playbooks as much as running them.</li><li>You appreciate that each customer is unique, yet you build frameworks that scale across them.</li><li>You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.</li></ul></li><li>You’re a strategic, customer-centric problem solver.<ul style="min-height:1.5em"><li>You’re relentlessly focused on the outcome and willing to learn new approaches or challenge the status quo to deliver value for our enterprise customers.</li><li>With 5+ years in SaaS (customer success, consulting, solutions, enterprise product or similar process and system strategy roles), customers see you as a valuable extension of their team</li><li>You have thoughts on how modern businesses should operate, including where inefficiencies hide and how automation + AI unlock leverage.</li><li>You can operate across audiences, from executive sponsors to execution teams running sprint-style projects.</li></ul></li><li>You connect business goals to product solutions<ul style="min-height:1.5em"><li>You’re skilled at discovering what customers actually need (not just what they say),</li><li>You communicate automation value in terms of ROI, efficiency, scalability, and risk reduction</li><li>You think in systems, logic, and orchestration frameworks, but don’t get bogged down in technical details.</li><li>You own the outcome, project managing stakeholders internally (TAM, product, support) and externally (customer execution teams, Line of Business Leaders) to deliver realized, quantifiable value.</li></ul></li></ul><ul style="min-height:1.5em"><li>You’re an exceptional communicator<ul style="min-height:1.5em"><li>You communicate strategy and insights with clarity, empathy, and precision.</li><li>You know when to use async vs. live to balance ideal outcomes and speed, employing Slack, email, workshops, executive briefings, texts, and standups.</li><li>You leverage automation and AI yourself to execute with clarity, speed, and alignment..</li></ul></li><li>Data guides your decisions.<ul style="min-height:1.5em"><li>You interpret usage patterns, account signals, and customer behavior to inform strategy.</li><li>You collaborate with data science and RevOps to shape MVP → mature data products and workflows.</li><li>You combine early data signals with strong first principles thinking to make decisions and evaluate progress.</li></ul></li><li>You embody our cultural anchors<ul style="min-height:1.5em"><li>You lead customer engagements with clarity, dependability, approachable expertise, focusing on delivery meaningful value.</li><li>Internally you exercise good judgement and demonstrate our values of collaboration with purpose, accountability, recognition.</li></ul></li></ul><h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Guide Customers’ Automation Strategy<ul style="min-height:1.5em"><li>Build deep relationships that uncover goals, challenges, and priorities.</li><li>Advise on automation governance, best practices, and cross-functional program structure, process and design.</li><li>Help customers set goals and adopt AI-orchestrated processes across lines of business.</li></ul></li><li>Discover and Deploy High-Value Use Cases<ul style="min-height:1.5em"><li>Identify impactful automation opportunities through exec alignment, influencer mapping, and citizen-developer input.</li><li>Work with customer stakeholders, SAs and TAMs to co-design implementation patterns that ensure scalability and long-term success.</li><li>Translate business problems into orchestration strategies that deliver measurable value.</li><li>Capture the prior state and descriptive metrics that help you quantify the impact of the work.</li></ul></li></ul><ul style="min-height:1.5em"><li>Drive Customer Outcomes<ul style="min-height:1.5em"><li>Demonstrate ROI and unlock new value paths through expanded automation usage.</li><li>Accelerate renewal and expansion by deepening customer maturity and outcomes.</li></ul></li><li>Collaborate Across Zapier<ul style="min-height:1.5em"><li>Partner with Sales, Support, Product, and others to deliver a unified customer experience.</li><li>Share insights that influence roadmap decisions, positioning and GTM strategy</li></ul></li><li>Build a World-Class Program<ul style="min-height:1.5em"><li>Help scale the methodologies, frameworks, and assets that define automation strategy at Zapier.</li><li>Do the best work of your life as we build Zapier for Enterprise from a subset of the business to the default choice of enterprises globally</li></ul></li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We’re looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we’re excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone’s identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers’ information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $119K - $237.5K Salary 1 YEAR USD 119000 237500 Commission 1 YEAR USA Salary 1 YEAR USD 119000 178400 Commission 1 YEAR USD Canada Salary 1 YEAR CAD 143900 215900 Commission 1 YEAR CAD USA Salary 1 YEAR USD 158300 237500 Commission 1 YEAR USD Canada Salary 1 YEAR CAD 174200 261200 Commission 1 YEAR CAD true 45b2c110-f8e0-497a-914c-72fddf447ed0:2127f522-97b4-4f2e-86e4-afe546cdcc35 FullTime Yes Remote Sales & Success https://jobs.ashbyhq.com/zapier/45b2c110-f8e0-497a-914c-72fddf447ed0/application https://jobs.ashbyhq.com/zapier/45b2c110-f8e0-497a-914c-72fddf447ed0 Zapier Automation Strategist (Customer Success) <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><a target="_blank" rel="noopener noreferrer nofollow" href="https://ai-fluency-hub.vercel.app">AI Fluency Assessment</a> Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills. Job Posted: 03/10/2026Location: USA & CanadaLevel: IC3 or IC4Hi there!Zapier’s mission is to make automation and AI accessible to everyone. Our enterprise customers are adopting automation as a strategic capability, not just a tool. They need expert partners who can help them orchestrate processes, unlock new use cases, and scale their impact.We’re looking for an Automation Strategist to join our Customer Success organization as the core role working with customers on our enterprise plan. This role blends strategic advisory, orchestration design, and value-focused relationship expansion. As an Automation Strategist, you will help customers shape their automation strategy, identify and deploy high-value use cases, and guide them toward meaningful AI-enabled transformation.This role moves beyond classic Customer Success, focusing on consulting, systems thinking, orchestration, executive alignment and continuous value discovery, rooted in our team’s mission of delivering value through clarity, impact, curiosity, and approachable expertise.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You see opportunity in ambiguity and building things that scale<ul style="min-height:1.5em"><li>You experiment, learn quickly, and iterate openly, unafraid to make, and revise, bets.</li><li>You enjoy creating playbooks as much as running them.</li><li>You appreciate that each customer is unique, yet you build frameworks that scale across them.</li><li>You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.</li></ul></li><li>You’re a strategic, customer-centric problem solver.<ul style="min-height:1.5em"><li>You’re relentlessly focused on the outcome and willing to learn new approaches or challenge the status quo to deliver value for our enterprise customers.</li><li>With 5+ years in SaaS (customer success, consulting, solutions, enterprise product or similar process and system strategy roles), customers see you as a valuable extension of their team</li><li>You have thoughts on how modern businesses should operate, including where inefficiencies hide and how automation + AI unlock leverage.</li><li>You can operate across audiences, from executive sponsors to execution teams running sprint-style projects.</li></ul></li><li>You connect business goals to product solutions<ul style="min-height:1.5em"><li>You’re skilled at discovering what customers actually need (not just what they say),</li><li>You communicate automation value in terms of ROI, efficiency, scalability, and risk reduction</li><li>You think in systems, logic, and orchestration frameworks, but don’t get bogged down in technical details.</li><li>You own the outcome, project managing stakeholders internally (TAM, product, support) and externally (customer execution teams, Line of Business Leaders) to deliver realized, quantifiable value.</li></ul></li></ul><ul style="min-height:1.5em"><li>You’re an exceptional communicator<ul style="min-height:1.5em"><li>You communicate strategy and insights with clarity, empathy, and precision.</li><li>You know when to use async vs. live to balance ideal outcomes and speed, employing Slack, email, workshops, executive briefings, texts, and standups.</li><li>You leverage automation and AI yourself to execute with clarity, speed, and alignment..</li></ul></li><li>Data guides your decisions.<ul style="min-height:1.5em"><li>You interpret usage patterns, account signals, and customer behavior to inform strategy.</li><li>You collaborate with data science and RevOps to shape MVP → mature data products and workflows.</li><li>You combine early data signals with strong first principles thinking to make decisions and evaluate progress.</li></ul></li><li>You embody our cultural anchors<ul style="min-height:1.5em"><li>You lead customer engagements with clarity, dependability, approachable expertise, focusing on delivery meaningful value.</li><li>Internally you exercise good judgement and demonstrate our values of collaboration with purpose, accountability, recognition.</li></ul></li></ul><h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Guide Customers’ Automation Strategy<ul style="min-height:1.5em"><li>Build deep relationships that uncover goals, challenges, and priorities.</li><li>Advise on automation governance, best practices, and cross-functional program structure, process and design.</li><li>Help customers set goals and adopt AI-orchestrated processes across lines of business.</li></ul></li><li>Discover and Deploy High-Value Use Cases<ul style="min-height:1.5em"><li>Identify impactful automation opportunities through exec alignment, influencer mapping, and citizen-developer input.</li><li>Work with customer stakeholders, SAs and TAMs to co-design implementation patterns that ensure scalability and long-term success.</li><li>Translate business problems into orchestration strategies that deliver measurable value.</li><li>Capture the prior state and descriptive metrics that help you quantify the impact of the work.</li></ul></li></ul><ul style="min-height:1.5em"><li>Drive Customer Outcomes<ul style="min-height:1.5em"><li>Demonstrate ROI and unlock new value paths through expanded automation usage.</li><li>Accelerate renewal and expansion by deepening customer maturity and outcomes.</li></ul></li><li>Collaborate Across Zapier<ul style="min-height:1.5em"><li>Partner with Sales, Support, Product, and others to deliver a unified customer experience.</li><li>Share insights that influence roadmap decisions, positioning and GTM strategy</li></ul></li><li>Build a World-Class Program<ul style="min-height:1.5em"><li>Help scale the methodologies, frameworks, and assets that define automation strategy at Zapier.</li><li>Do the best work of your life as we build Zapier for Enterprise from a subset of the business to the default choice of enterprises globally</li></ul></li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We’re looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we’re excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone’s identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers’ information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $119K - $237.5K United States California San Francisco Salary 1 YEAR USD 119000 237500 Commission 1 YEAR USA Salary 1 YEAR USD 119000 178400 Commission 1 YEAR USD Canada Salary 1 YEAR CAD 143900 215900 Commission 1 YEAR CAD USA Salary 1 YEAR USD 158300 237500 Commission 1 YEAR USD Canada Salary 1 YEAR CAD 174200 261200 Commission 1 YEAR CAD true 6948a0e6-a580-4e9d-b109-20652d9a1507 FullTime Yes Remote Engineering https://jobs.ashbyhq.com/zapier/6948a0e6-a580-4e9d-b109-20652d9a1507/application https://jobs.ashbyhq.com/zapier/6948a0e6-a580-4e9d-b109-20652d9a1507 Zapier Software Engineer — Release Engineering <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Job Posted: April 27th, 2026 Location: India Hi there!I'm Phil Carvalho, and I lead Release Engineering at Zapier. Our team owns the systems that move code from merge to production — CI/CD pipelines, testing infrastructure, release orchestration, and the golden paths every engineer at Zapier relies on. I'm excited to be hiring Software Engineers (L3 and L4) who want to work on the systems that make every engineer at Zapier faster and safer.This role sits at the intersection of software engineering and platform engineering. You'll build backend services and internal tools, but you'll also own CI/CD pipelines, release tooling, and delivery infrastructure. We're looking for engineers who write production code AND deeply understand how that code gets built, tested, and shipped.This team is being built in the India timezone to operate independently, on top of the platform foundation provided by our SREs in cloud/infra. Our charter is the software layer of delivery. As Zapier scales its enterprise capabilities and integrates AI more deeply into the development lifecycle, the reliability and speed of our delivery systems becomes a direct lever on how fast the company can ship.<h2>About You</h2><ul style="min-height:1.5em"><li>You build software and you understand how it gets shipped. You can write a production service end-to-end, and you can also diagnose why a CI pipeline is slow or a test suite is flaky.</li><li>You have real depth in CI/CD systems, testing strategy, and release orchestration — not just as a user, but as someone who has built or meaningfully improved these systems.</li><li>You have hands-on experience with platform tools such as GitLab CI, Kubernetes, Docker, ArgoCD, Terraform, or similar. You don't just use these tools — you build and improve the systems around them.</li><li>You take loosely defined problems and drive them to production, writing design docs, defining success criteria, and following through on rollout and measurement without being told to.</li><li>You think in systems, not components, and design solutions with downstream users, second-order effects, and long-term maintainability in mind — the engineers depending on your systems are your first-class users.</li><li>You have strong backend or fullstack engineering fundamentals and have built and operated production APIs and services at scale (TypeScript, Node.js, Python, or equivalent).</li><li>You are comfortable making pragmatic technical decisions under uncertainty and can articulate your reasoning clearly.</li><li>You use AI tools actively in your engineering workflow and think critically about where they add value versus where you need to validate outputs carefully.</li><li>You collaborate effectively across teams in an async-first environment, aligning stakeholders and communicating tradeoffs without losing momentum.</li><li>You raise the bar around you through code review, design feedback, and contributing to team practices and standards.</li></ul>Level ExpectationsL3 — Software Engineer You understand how the systems you work on fit together end-to-end. You can take a well-defined task and deliver it from start to finish, including tests, documentation, and deployment. You have hands-on experience with CI/CD pipelines and testing infrastructure — you've built or improved these systems, not just used them. You call out risks early, ask for help when needed, and communicate progress clearly. You debug issues using logs and metrics, and when something is beyond your scope, you know how to involve the right people. You use AI tools in your daily work and remain accountable for the quality of what ships.L4 — Senior Software Engineer You go beyond your own tasks. You lead technical design for projects, especially those involving CI/CD systems, release orchestration, or cross-team platform dependencies. You define and break down work, helping others execute effectively. When issues arise in pipelines or release systems, you assess impact, coordinate responses, and drive long-term improvements. You create reusable patterns and golden paths that other engineers adopt. You mentor engineers and identify recurring problems that inform roadmap-level improvements.Note: Final leveling is determined during the interview process and aligned with Zapier's leveling framework.<h2>Things You'll Do</h2><ul style="min-height:1.5em"><li>Design, build, and operate the CI/CD systems, release orchestration, and testing infrastructure that every Zapier engineer depends on.</li><li>Define and evolve the golden paths for how code gets built, tested, and shipped at Zapier.</li><li>Own end-to-end delivery of complex initiatives, from design doc through rollout and impact measurement.</li><li>Build internal tooling and APIs that make Zapier engineers more effective and reduce time from merge to production.</li><li>Debug complex production issues across pipelines and release systems, participate in incident response, and drive systemic improvements.</li><li>Lead technical design discussions and write clear documentation that influences decisions across teams.</li><li>Mentor engineers on the team and raise the technical bar through code reviews, design feedback, and knowledge sharing.</li><li>Partner with the cloud/infra SRE team on the boundary between platform foundation and the delivery layer on top of it.</li></ul><h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: ₹52,97,600 - ₹96,15,100 Salary 1 YEAR INR 5297600 9615100 EquityPercentage 1 YEAR Bonus 1 YEAR India Salary 1 YEAR INR 5297600 7946400 EquityPercentage NONE Bonus 1 YEAR INR India Salary 1 YEAR INR 6410100 9615100 EquityPercentage NONE Bonus 1 YEAR INR true 6adee270-03bf-4b1b-915b-eba5fb56d1b6 FullTime Yes Remote Sales & Success https://jobs.ashbyhq.com/zapier/6adee270-03bf-4b1b-915b-eba5fb56d1b6/application https://jobs.ashbyhq.com/zapier/6adee270-03bf-4b1b-915b-eba5fb56d1b6 Zapier Sales Assist Representative <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><a target="_blank" rel="noopener noreferrer nofollow" href="https://ai-fluency-hub.vercel.app">AI Fluency Assessment</a> Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.Job Posted: June 2026Location: IndiaHi there!We’re looking for a new Sales-Assist Representative to join the Sales-Assist Motion at Zapier. Zapier’s on a mission to make everyone more productive at work. We are in search of individuals who are not just looking for a job, but are committed to building a rewarding career in sales. Ideal candidates will possess a genuine passion for sales, a desire to continually learn and improve, and the drive to achieve excellence within the industry. Zapier has helped millions of people build businesses through the power of automation. The Sales Assist group serves customers as they evaluate and buy Zapier’s offers, through a high-velocity sales motion. We help customers primarily through live chat conversations through Zendesk, and some inbound demos over Zoom. We inspire deep automation use-cases pertaining to their role, and address any questions through their procurement and buying process. Ultimately, success here looks like removing friction from the purchase and adoption process through qualifying or converting leads.If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You are located in India and able to work within the hours of ~9:00 pm - 7:00 am IST. </li><li>4+ years of experience, with a track record as a solutions engineer, technical account manager moving to sales, or a very technical quota-carrying salesperson with experience in a SaaS environment, especially across technical product-led companies with both self-serve and sales GTM) with exposure to international markets.</li><li>Able to work a high velocity sales queue for prolonged periods of time in your day (Live Chat)</li><li>You're naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life.</li><li>You’re experimental and have the ability to test our ideas rapidly and contribute to multiple sales projects.</li><li>You’re comfortable getting into the technicalities of our product, API offerings and curious about building solutions with these tools.</li><li>Self-managing and a high degree of agency to manage your calendar, pipeline and hit quotas</li><li>Effective cross-cultural communicator — able to communicate clearly with both customers and a distributed international team. Advanced working English comprehension. </li><li>You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.</li></ul><h2>Things You’ll Do</h2>As a Sales-Assist Representative, you will have 3 main responsibilities:<ol style="min-height:1.5em"><li>Showcase Zapier as a potential solution for teams and businesses through multiple mediums - On a daily basis, most of your time will be on live chat (4+ hours) with customers through Zendesk. With the rest split between calls and emails. You’ll lead demos virtually to model a wide range of use-cases in which Zapier can help drive ROI for our customers. You’ll educate the user on use-cases to help inspire more ways they can automate within their business. You’ll lead them from interest, to learning more about our product to purchase. Success here is measured by our ability to qualify leads for other teams and convert customers yourself.</li><li>Create a Sales Pipeline for multiple motions- through live chat queues and product qualified lead (PQL) emails, you’ll drive an influenced revenue metric with qualified leads to be handed to other teams and members.</li><li>Maintain feedback loops back into the rest of the organization - Identifying learnings from your customer demos and passing them along as a feedback loop is critical in this role. This looks like tagging your call recordings with product feedback opportunities, or identifying areas where improved collateral may have accelerated the sales-process. To do so, you’ll need to be excellent at written communication.</li></ol>You’ll work closely with numerous senior stakeholders and will be a part of several cross-functional steering committees as well.<h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: ₹35,75,300 - ₹49,96,800 Salary 1 YEAR INR 3575300 4996800 EquityPercentage NONE Commission 1 YEAR INR India Salary 1 YEAR INR 3575300 4996800 EquityPercentage NONE Commission 1 YEAR INR true d4576c10-a27e-47fa-a056-30c898b9e672 FullTime Yes Remote Sales & Success https://jobs.ashbyhq.com/zapier/d4576c10-a27e-47fa-a056-30c898b9e672/application https://jobs.ashbyhq.com/zapier/d4576c10-a27e-47fa-a056-30c898b9e672 Zapier Account Executive, Mid Market <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2>About Zapier</h2>We’re on a mission to make automation work for everyone.As the leader in easy automation, Zapier empowers businesses to automate workflows and move data across 7,000+ apps. We work with what you work with, across your apps and tech stack, so you can make magic happen.We’re at an interesting inflection point at Zapier. Automation and AI are reshaping how businesses operate, and we’re right in the middle of it. We’re looking for someone who wants to help drive that innovation, not just someone who wants to hit a number.The role: you’ll be selling Zapier’s AI Orchestration platform to companies with up to 1,000 employees, owning the full sales cycle from prospecting to close.Most of your pipeline will come from you. Cold outreach, turning a warm signal into a real conversation, finding the deal before it finds you, that's the job, and we need people who are built for that part, not just willing to do it.Zapier's Mid-Market motion is early. We need architects, not order-takers. You won't inherit a playbook. You'll help write itThere's more than one path to this roleLikely you’ve been a top performer in SaaS sales (or consistently exceeding in mid-market, and you’re ready to step up) and can run a deal end-to-end, including prospecting. However, if you have a track record of tackling hard problems, hands-on experience with AI tools (not just familiarity), put customers first, and have a drive to make things happen you may also be a great fit for our team.Either way, what separates a good candidate from a great one is proactive ownership, the ability to navigate ambiguity, strong stakeholder communication, cross-functional collaboration, and a genuine hunger to learn fast.<h2>What We Are Looking For</h2><ul style="min-height:1.5em"><li>You have 2-5 years of demonstrated success in selling horizontal SaaS solutions to multi-stakeholder or technical organizations across the mid-market levels, with a strong focus on automation, integrations, and enhancing tech stack efficiency.</li><li>Proven track record of success in closing software deals over and meeting or exceeding your sales quota</li><li>Strong understanding of APIs, integrations, and tools like Zapier, with the ability to explain their importance in modern tech ecosystems.</li><li>Demonstrated ability to discuss IT concerns, including security, scalability, compliance, and performance, in a credible and knowledgeable manner.</li><li>Excellent communication skills both with customers and within an organization</li><li>Ability to develop and navigate senior-level relationships quickly and effectively</li><li>You thrive in a state of ambiguity and are motivated by strong personal drive</li><li>You use AI in your work today, not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.</li></ul><a target="_blank" rel="noopener noreferrer nofollow" href="https://ai-fluency-hub.vercel.app/">AI Fluency Assessment</a><ul style="min-height:1.5em"><li>Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.</li></ul><h2>What you’ll do</h2><ul style="min-height:1.5em"><li>Own mid-market accounts end-to-end: prospecting, discovery, negotiation, close, and expansion</li><li>Sell Zapier’s AI-powered automation platform to enterprises moving from manual workflows to orchestrated, AI-first operations</li><li>Show up in the field: build relationships at events, conferences, and executive briefings that go deeper than a LinkedIn connection</li><li>Build relationships across the org from the people doing the work up to the C-suite</li><li>Lead conversations that help customers think through the real business impact of automation, not just the product features</li><li>Quarterback complex deals across Solutions Engineering, Customer Success, and Product. You’re accountable for the outcome, not just your piece</li><li>Help shape how we go to market at the mid-market level; the team is small, fast, and building the motion from scratch</li></ul><h2>Who should not apply</h2>This section exists to save everyone time.<ul style="min-height:1.5em"><li>You’re coming from a large enterprise org and need a defined territory, established SDR/BDR support, and fully built enablement to be successful</li><li>You measure success by activity volume over deal quality</li><li>You want to avoid ambiguity and prefer a structured, repeatable process handed to you</li><li>You can demo a product’s features, but can’t frame the ROI or build a business case from a customer’s pain</li><li>AI is something you’ll “get around to” rather than something you’re already using</li></ul><h2>Why Join Now</h2>Zapier is profitable, has been around long enough to know what we’re doing, and is growing into a bigger opportunity in AI and automation. You’ll do real work where your contributions are visible and your impact is measurable. Our team is deeply curious and always looking for innovative ways to meet and exceed our customers' needs.If breaking into AI is something you’re thinking about, there are very few companies where you’ll build with it the way you will here. We’ll take you from capable to transformative—and that’s increasingly a career-defining skill set.We are a remote-first company. We believe the people who win in AI and automation aren’t just product experts; they synthesize information, build business cases, and move faster than the competition.<h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $140K - $230K United States California San Francisco Salary 1 YEAR USD 140000 230000 EquityPercentage 1 YEAR Commission 1 YEAR L2 USA Salary 1 YEAR USD 140000 170000 EquityPercentage NONE Commission 1 YEAR USD L3 USA Salary 1 YEAR USD 180000 230000 EquityPercentage NONE Commission 1 YEAR USD L2 Canada Salary 1 YEAR CAD 140000 170000 EquityPercentage NONE Commission 1 YEAR CAD L3 Canada Salary 1 YEAR CAD 180000 230000 EquityPercentage NONE Commission 1 YEAR CAD true d5c823f7-bd1f-4cbb-8763-fc5630e95003 FullTime Yes Remote Engineering https://jobs.ashbyhq.com/zapier/d5c823f7-bd1f-4cbb-8763-fc5630e95003/application https://jobs.ashbyhq.com/zapier/d5c823f7-bd1f-4cbb-8763-fc5630e95003 Zapier Sr. Engineering Manager (India Engineering Leader) <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Posted: April 24, 2026Location: IndiaTimezone: Overlap with US East Coast hours required 3–4 days/week during ramp-upZapier is seeking a Senior Engineering Manager to lead our Enterprise Integrations organization in India and serve as our India Eng Leader. In this role, you'll manage two engineering teams that build and maintain the most critical integrations in the Zapier product, while also representing and growing Zapier's engineering presence in India.This team's mission includes:<ul style="min-height:1.5em"><li>Building and maintaining some of the most important integrations in the Zapier product</li><li>Collaborating with Customer Success, Support, and Sales to understand and invest in the integrations securing our most valuable enterprise deals</li><li>Ensuring continued customer satisfaction by quickly resolving issues with these integrations</li><li>Embedding AI into both the product experience and the team's own engineering workflows to dramatically accelerate delivery</li></ul>As a Senior Engineering Manager, you'll lead through other leaders and senior ICs — spending the majority of your time on people leadership, cross-team strategy, org health, and site leadership, while remaining technically credible enough to shape architecture, review designs, and jump into the code when the moment calls for it. You'll own the technical strategy that positions Zapier as the most trusted provider of integrations in the market and set the bar for how AI-native engineering looks at Zapier.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2>You are a seasoned engineering leader. You have 7+ years of engineering experience with at least 4+ years managing engineers, and meaningful experience as a manager-of-managers or leading multiple teams simultaneously. You've hired, developed, and retained senior and staff-level engineers, and you know how to scale a team without losing velocity or culture.You're a people leader first. You coach senior engineers on scope, influence, and technical leadership — not just on code. You run a rigorous performance management cycle: clear expectations, honest feedback, career ladders people can actually navigate, and the hard conversations when someone isn't a fit. You've grown ICs into tech leads and ICs into managers.You own team performance end-to-end. You measure what matters — delivery predictability, quality, incident load, customer impact, engineer engagement — and you act on it. You know the difference between a process problem, a people problem, and a strategy problem, and you address each at the right altitude.You're a founding leader. You understand that being the most senior engineering leader on the ground in India means more than managing your own teams. You build culture, represent Zapier in the local market, partner with Recruiting on hiring strategy, ensure new hires ramp well, and act as the connective tissue between India-based engineers and the rest of the globally distributed org.You're an AI-native leader. You actively use AI tools (coding assistants, agents, LLM-powered internal tooling) to improve your own productivity and you push your teams to do the same. You can point to concrete examples where you've used AI to reduce cycle time, automate toil, improve code quality, or accelerate onboarding. You have opinions about where AI genuinely helps engineering teams and where it doesn't, and you evolve those opinions with the evidence.You're a hands-on technical leader. You enjoy spending a portion of your time in the code, in design reviews, and in architectural discussions. You've led project planning and execution, shaped architectural decisions, and shipped products end-to-end. You're comfortable with developer experience design, authentication systems, and distributed systems architecture, and you understand AI/ML systems in production — including shipping products built on LLMs.You're a collaborator and an advocate. You partner closely with Product, Design, and cross-functional stakeholders to align on a shared vision. You actively seek input, integrate feedback, and communicate transparently — building the trust that lets teams navigate change and tough trade-offs.You have deep customer empathy. Zapier's integrations are the heart of the product. You work with your teams to improve the customer experience and participate in programs that sharpen our product offerings.You have excellent communication skills. You balance engineering concerns (technical debt, reliability, developer experience) with product and business concerns, and when the right answer isn't obvious, you build shared understanding around the decision.<h2>Things You'll Do</h2><h3>Lead and grow two engineering teams</h3><ul style="min-height:1.5em"><li>Manage two teams (roughly 8–10 engineers combined, including senior and staff-level ICs), either directly or through tech leads and a future EM hire</li><li>Run weekly 1:1s, team meetings, and skip-levels; build rapport and trust with every engineer</li><li>Coach senior engineers on technical leadership, scope, and influence; grow the next generation of tech leads and managers on your teams</li><li>Own performance management end-to-end: expectations, feedback, reviews, promotions, and when necessary, performance improvement plans</li></ul><h3>Own team health and delivery performance</h3><ul style="min-height:1.5em"><li>Define and track what "good" looks like for your teams — delivery predictability, quality, incident response, customer satisfaction, engineer engagement — and make the data visible</li><li>Identify and remove systemic blockers before they become delivery problems</li><li>Keep leadership and peer teams informed through 1:1s, async update posts, and regular hangouts</li></ul><h3>Drive AI-powered productivity</h3><ul style="min-height:1.5em"><li>Champion AI-assisted development across your teams: coding assistants, agentic workflows, LLM-powered internal tools, and AI-augmented code review</li><li>Identify the highest-leverage places to apply AI to your team's engineering process — code generation, testing, documentation, on-call, customer issue triage, integration maintenance — and ship measurable improvements</li><li>Set the bar for what an AI-native engineering team looks like at Zapier, and share those learnings with peer teams</li><li>Stay current on AI/ML trends and help shape how Zapier's integrations leverage LLMs in the product itself</li></ul><h3>Act as Engineering Lead for India</h3><ul style="min-height:1.5em"><li>Be the most senior engineering presence on the ground, representing Zapier's engineering org locally</li><li>Partner with Recruiting on India hiring strategy, pipeline health, and interview quality</li><li>Ensure new hires in India ramp quickly and feel connected to the broader globally distributed team</li><li>Foster a strong local engineering culture — community, learning, and cross-team collaboration across India-based Zapiens</li><li>Act as an escalation point for site-level operational and people matters</li></ul><h3>Shape technical and product strategy</h3><ul style="min-height:1.5em"><li>Partner with your Product and Design peers to deliver customer and company value</li><li>Shape architectural decisions for the most critical integrations in the product</li><li>Participate in code reviews and design reviews, spreading technical knowledge and moving it to documentation where appropriate</li><li>Use customer feedback to guide your teams through trade-offs; know when to be rigid on quality and when to be flexible on scope</li><li>Work directly with cross-functional stakeholders (Customer Success, Support, Sales) to ensure our integrations serve their needs</li></ul><h3>Support Zapier's engineering org broadly</h3><ul style="min-height:1.5em"><li>Recruit, onboard, and train new engineers, and contribute to continuous improvement of hiring practices in Engineering</li><li>In addition to standard incident escalation practices, organize your teams to resolve technical issues with our integrations and answer questions from internal teams</li></ul>About the Level We're targeting a Senior Engineering Manager for this role, and we're sharing compensation ranges for both Engineering Manager and Senior Engineering Manager so you have full context going in. That said, we know leveling isn't always clean. If you're a strong Engineering Manager on the path to Senior EM, we'd still like to hear from you. We'll assess leveling as part of the hiring process and be transparent with you about where we land and why. The core difference we're evaluating: a Senior EM in this role sets direction across multiple teams and coaches other managers, not just engineers. An Engineering Manager who can demonstrate they're ready to grow into that scope is someone we'd consider seriously.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: ₹70,51,100 - ₹1,27,97,800 Salary 1 YEAR INR 7051100 12797800 EquityPercentage 1 YEAR Bonus 1 YEAR India - Sr. Engineering Manager Salary 1 YEAR INR 8531800 12797800 EquityPercentage NONE Bonus 1 YEAR INR India - Engineering Manager Salary 1 YEAR INR 7051100 10576700 EquityPercentage NONE Bonus 1 YEAR INR true eb770f7a-ccf9-457b-87f6-3a70f2d3189b FullTime Yes Remote Sales & Success https://jobs.ashbyhq.com/zapier/eb770f7a-ccf9-457b-87f6-3a70f2d3189b/application https://jobs.ashbyhq.com/zapier/eb770f7a-ccf9-457b-87f6-3a70f2d3189b Zapier Manager/Sr. Manager, Sales Assist <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><a target="_blank" rel="noopener noreferrer nofollow" href="https://ai-fluency-hub.vercel.app">AI Fluency Assessment</a> Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.Location: India, United Kingdom, SpainZapier is looking for a Manager/Sr. Manager, Sales-Assist to join the Sales and Customer Success org at Zapier.The Sales-Assist team serves our core customer segment as they evaluate and buy Zapier’s products, acting as a dedicated sales point of contact primarily through Live Chat and secondarily through Calls and Email. Today, this team supports an inbound sales motion, proactively engages existing customers based on product signals to drive expansion, and focuses largely on faster sales-cycle opportunities. Success in this role looks like helping teams and organizations adopt and scale automation through Zapier’s products, while evolving the Sales-Assist motion into a more data-driven, targeted, and scalable growth engine.This is not just a people management role. We’re looking for a leader who can combine high-judgment team leadership with strong analytical horsepower, program ownership, systems thinking, and AI. The right candidate will know how to identify growth opportunities, translate data into action, improve how work gets routed and prioritized, and leverage AI to drive change across the team. They will go beyond dashboard building to shape strategy, improve execution, and drive measurable business outcomes.If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You are located in India and able to work 5:00 pm - 1:00 am IST to allow overlap with North America-based colleagues.</li><li>You bring 6+ years of SaaS growth sales or upsell experience, ideally with horizontal platforms and AI and/or automation solutions, and a strong track record of success.</li><li>You have 2+ years of experience leading and developing high-performing sales or upsell teams, ideally within a fast-growing or high-velocity environment.</li><li>You are comfortable engaging with both technical and business audiences and have credibility in areas such as integrations, APIs, compliance, and scalability.</li><li>You have experience designing and operationalizing growth programs, sales plays, or GTM experiments that drive pipeline, expansion, conversion, or revenue efficiency.</li><li>You understand how segmentation, routing, scoring, prioritization, and sales motions work together, and you know how to turn those levers into better team focus and better outcomes.</li><li>You have a strong sense of program ownership and can independently lead cross-functional initiatives from idea to rollout to measurable impact.</li><li>You thrive in ambiguous, fast-paced environments and bring a builder’s mindset to new challenges.</li><li>You’re deeply curious, especially about AI and automation, and are eager to experiment with new technologies that improve team and customer outcomes.</li><li>You’re a strong communicator, able to align internal stakeholders and build rapport with executives across customer organizations.</li><li>You have experience working with global or distributed teams.</li></ul><h2>Things You’ll Do</h2><ul style="min-height:1.5em"><li>Lead, coach, and inspire a high-performing team of 10+ Sales Assist Representatives, fostering a collaborative and inclusive team culture.</li><li>Drive the team to meet and exceed revenue and customer growth goals while improving the efficiency, effectiveness, and scalability of the Sales-Assist motion.</li><li>Identify and run high-impact programs and experiments that improve conversion, expansion, routing, prioritization, and sales productivity across the Sales-Assist funnel.</li><li>Recruit, hire, and onboard top sales talent while fostering a culture of excellence, accountability, and continuous learning.</li><li>Coach and develop your team through regular feedback, chat reviews, call reviews, deal reviews, pipeline inspection, and career development planning.</li><li>Partner closely with stakeholders across sales, growth, and data to translate insights, enrichment, and modeling into scalable workflows and better execution.</li><li>Lead change management for new processes, tools, and ways of working, ensuring the team adopts improvements effectively and sustainably.</li><li>Oversee forecasting, reporting, and operational inspection with a sharp eye for signal, using tools such as HubSpot, Gong, and other GTM systems to inform decisions.</li><li>Champion the voice of the customer, translating frontline insights into actionable feedback for product, growth, and go-to-market teams.</li><li>Contribute to the evolution of Sales-Assist strategy, playbooks, and processes so the motion can scale with greater precision and impact.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>. <h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: ₹57,58,000 - ₹97,37,300 Salary 1 YEAR INR 5758000 9737300 EquityPercentage 1 YEAR Commission 1 YEAR On-Target Earnings (MG4) Salary 1 YEAR INR 5758000 8047400 EquityPercentage NONE Commission 1 YEAR INR On-Target Earnings (MG5) Salary 1 YEAR INR 6967200 9737300 EquityPercentage NONE Commission 1 YEAR INR true eb770f7a-ccf9-457b-87f6-3a70f2d3189b:f9407b16-be89-402a-99d5-2e4eade748b5 FullTime Yes Remote Sales & Success https://jobs.ashbyhq.com/zapier/eb770f7a-ccf9-457b-87f6-3a70f2d3189b/application https://jobs.ashbyhq.com/zapier/eb770f7a-ccf9-457b-87f6-3a70f2d3189b Zapier Manager/Sr. Manager, Sales Assist <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><a target="_blank" rel="noopener noreferrer nofollow" href="https://ai-fluency-hub.vercel.app">AI Fluency Assessment</a> Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.Location: India, United Kingdom, SpainZapier is looking for a Manager/Sr. Manager, Sales-Assist to join the Sales and Customer Success org at Zapier.The Sales-Assist team serves our core customer segment as they evaluate and buy Zapier’s products, acting as a dedicated sales point of contact primarily through Live Chat and secondarily through Calls and Email. Today, this team supports an inbound sales motion, proactively engages existing customers based on product signals to drive expansion, and focuses largely on faster sales-cycle opportunities. Success in this role looks like helping teams and organizations adopt and scale automation through Zapier’s products, while evolving the Sales-Assist motion into a more data-driven, targeted, and scalable growth engine.This is not just a people management role. We’re looking for a leader who can combine high-judgment team leadership with strong analytical horsepower, program ownership, systems thinking, and AI. The right candidate will know how to identify growth opportunities, translate data into action, improve how work gets routed and prioritized, and leverage AI to drive change across the team. They will go beyond dashboard building to shape strategy, improve execution, and drive measurable business outcomes.If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You are located in India and able to work 5:00 pm - 1:00 am IST to allow overlap with North America-based colleagues.</li><li>You bring 6+ years of SaaS growth sales or upsell experience, ideally with horizontal platforms and AI and/or automation solutions, and a strong track record of success.</li><li>You have 2+ years of experience leading and developing high-performing sales or upsell teams, ideally within a fast-growing or high-velocity environment.</li><li>You are comfortable engaging with both technical and business audiences and have credibility in areas such as integrations, APIs, compliance, and scalability.</li><li>You have experience designing and operationalizing growth programs, sales plays, or GTM experiments that drive pipeline, expansion, conversion, or revenue efficiency.</li><li>You understand how segmentation, routing, scoring, prioritization, and sales motions work together, and you know how to turn those levers into better team focus and better outcomes.</li><li>You have a strong sense of program ownership and can independently lead cross-functional initiatives from idea to rollout to measurable impact.</li><li>You thrive in ambiguous, fast-paced environments and bring a builder’s mindset to new challenges.</li><li>You’re deeply curious, especially about AI and automation, and are eager to experiment with new technologies that improve team and customer outcomes.</li><li>You’re a strong communicator, able to align internal stakeholders and build rapport with executives across customer organizations.</li><li>You have experience working with global or distributed teams.</li></ul><h2>Things You’ll Do</h2><ul style="min-height:1.5em"><li>Lead, coach, and inspire a high-performing team of 10+ Sales Assist Representatives, fostering a collaborative and inclusive team culture.</li><li>Drive the team to meet and exceed revenue and customer growth goals while improving the efficiency, effectiveness, and scalability of the Sales-Assist motion.</li><li>Identify and run high-impact programs and experiments that improve conversion, expansion, routing, prioritization, and sales productivity across the Sales-Assist funnel.</li><li>Recruit, hire, and onboard top sales talent while fostering a culture of excellence, accountability, and continuous learning.</li><li>Coach and develop your team through regular feedback, chat reviews, call reviews, deal reviews, pipeline inspection, and career development planning.</li><li>Partner closely with stakeholders across sales, growth, and data to translate insights, enrichment, and modeling into scalable workflows and better execution.</li><li>Lead change management for new processes, tools, and ways of working, ensuring the team adopts improvements effectively and sustainably.</li><li>Oversee forecasting, reporting, and operational inspection with a sharp eye for signal, using tools such as HubSpot, Gong, and other GTM systems to inform decisions.</li><li>Champion the voice of the customer, translating frontline insights into actionable feedback for product, growth, and go-to-market teams.</li><li>Contribute to the evolution of Sales-Assist strategy, playbooks, and processes so the motion can scale with greater precision and impact.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>. <h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: ₹57,58,000 - ₹97,37,300 Salary 1 YEAR INR 5758000 9737300 EquityPercentage 1 YEAR Commission 1 YEAR On-Target Earnings (MG4) Salary 1 YEAR INR 5758000 8047400 EquityPercentage NONE Commission 1 YEAR INR On-Target Earnings (MG5) Salary 1 YEAR INR 6967200 9737300 EquityPercentage NONE Commission 1 YEAR INR true eb770f7a-ccf9-457b-87f6-3a70f2d3189b:fc2e0062-8b83-4753-ac30-025dd2ca113a FullTime Yes Remote Sales & Success https://jobs.ashbyhq.com/zapier/eb770f7a-ccf9-457b-87f6-3a70f2d3189b/application https://jobs.ashbyhq.com/zapier/eb770f7a-ccf9-457b-87f6-3a70f2d3189b Zapier Manager/Sr. Manager, Sales Assist <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><a target="_blank" rel="noopener noreferrer nofollow" href="https://ai-fluency-hub.vercel.app">AI Fluency Assessment</a> Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.Location: India, United Kingdom, SpainZapier is looking for a Manager/Sr. Manager, Sales-Assist to join the Sales and Customer Success org at Zapier.The Sales-Assist team serves our core customer segment as they evaluate and buy Zapier’s products, acting as a dedicated sales point of contact primarily through Live Chat and secondarily through Calls and Email. Today, this team supports an inbound sales motion, proactively engages existing customers based on product signals to drive expansion, and focuses largely on faster sales-cycle opportunities. Success in this role looks like helping teams and organizations adopt and scale automation through Zapier’s products, while evolving the Sales-Assist motion into a more data-driven, targeted, and scalable growth engine.This is not just a people management role. We’re looking for a leader who can combine high-judgment team leadership with strong analytical horsepower, program ownership, systems thinking, and AI. The right candidate will know how to identify growth opportunities, translate data into action, improve how work gets routed and prioritized, and leverage AI to drive change across the team. They will go beyond dashboard building to shape strategy, improve execution, and drive measurable business outcomes.If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You are located in India and able to work 5:00 pm - 1:00 am IST to allow overlap with North America-based colleagues.</li><li>You bring 6+ years of SaaS growth sales or upsell experience, ideally with horizontal platforms and AI and/or automation solutions, and a strong track record of success.</li><li>You have 2+ years of experience leading and developing high-performing sales or upsell teams, ideally within a fast-growing or high-velocity environment.</li><li>You are comfortable engaging with both technical and business audiences and have credibility in areas such as integrations, APIs, compliance, and scalability.</li><li>You have experience designing and operationalizing growth programs, sales plays, or GTM experiments that drive pipeline, expansion, conversion, or revenue efficiency.</li><li>You understand how segmentation, routing, scoring, prioritization, and sales motions work together, and you know how to turn those levers into better team focus and better outcomes.</li><li>You have a strong sense of program ownership and can independently lead cross-functional initiatives from idea to rollout to measurable impact.</li><li>You thrive in ambiguous, fast-paced environments and bring a builder’s mindset to new challenges.</li><li>You’re deeply curious, especially about AI and automation, and are eager to experiment with new technologies that improve team and customer outcomes.</li><li>You’re a strong communicator, able to align internal stakeholders and build rapport with executives across customer organizations.</li><li>You have experience working with global or distributed teams.</li></ul><h2>Things You’ll Do</h2><ul style="min-height:1.5em"><li>Lead, coach, and inspire a high-performing team of 10+ Sales Assist Representatives, fostering a collaborative and inclusive team culture.</li><li>Drive the team to meet and exceed revenue and customer growth goals while improving the efficiency, effectiveness, and scalability of the Sales-Assist motion.</li><li>Identify and run high-impact programs and experiments that improve conversion, expansion, routing, prioritization, and sales productivity across the Sales-Assist funnel.</li><li>Recruit, hire, and onboard top sales talent while fostering a culture of excellence, accountability, and continuous learning.</li><li>Coach and develop your team through regular feedback, chat reviews, call reviews, deal reviews, pipeline inspection, and career development planning.</li><li>Partner closely with stakeholders across sales, growth, and data to translate insights, enrichment, and modeling into scalable workflows and better execution.</li><li>Lead change management for new processes, tools, and ways of working, ensuring the team adopts improvements effectively and sustainably.</li><li>Oversee forecasting, reporting, and operational inspection with a sharp eye for signal, using tools such as HubSpot, Gong, and other GTM systems to inform decisions.</li><li>Champion the voice of the customer, translating frontline insights into actionable feedback for product, growth, and go-to-market teams.</li><li>Contribute to the evolution of Sales-Assist strategy, playbooks, and processes so the motion can scale with greater precision and impact.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>. <h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: ₹57,58,000 - ₹97,37,300 Salary 1 YEAR INR 5758000 9737300 EquityPercentage 1 YEAR Commission 1 YEAR On-Target Earnings (MG4) Salary 1 YEAR INR 5758000 8047400 EquityPercentage NONE Commission 1 YEAR INR On-Target Earnings (MG5) Salary 1 YEAR INR 6967200 9737300 EquityPercentage NONE Commission 1 YEAR INR true f1dfbcc1-cd0e-43b1-a0d1-568a71d79d68 FullTime Yes Remote Apply for Future Roles at Zapier https://jobs.ashbyhq.com/zapier/f1dfbcc1-cd0e-43b1-a0d1-568a71d79d68/application https://jobs.ashbyhq.com/zapier/f1dfbcc1-cd0e-43b1-a0d1-568a71d79d68 Zapier Talent Community Form <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>This post isn't linked to a specific job. If you don't see a posting applicable to your skillset, then we encourage you to join our talent community.By joining our talent community, you’ll be among the first candidates we review for each opening. You’ll also be invited to talent community workshops and receive quarterly newsletters to hear what’s new at Zapier.Want to be part of the team behind the product that is Making Automation Work for Everyone—all while advancing your career at a fast-growing, profitable, impact-driven company? Then read on…<a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a><h3>Zapier Compensation Guiding Principles</h3>We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles:<ul style="min-height:1.5em"><li>Competitive: Zapier pays well among the technology sector.</li><li>Equitable: Consistent pay practices; Pay for impact.</li><li>Simple: Pay is well understood, and pay practices are built for scale.</li><li>Transparent: Zapiens know how pay works, including how their pay is determined.</li><li>You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.</li></ul>A Candidate's compensation package is finalized once the interview process is concluded and accounts for demonstrated experience, job knowledge, skills, abilities, and internal equity. We use a business impact approach to base pay, which means we set pay for all Zapier employees based on their demonstrated impact to Zapier’s success.For more information on Zapier’s Total Rewards please click<a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/total-rewards"> here</a>.<h2></h2>Below are our general application guidelines, which are applicable to open roles at Zapier. By completing this talent community form, you are not applying to a current open role at Zapier. You are submitting your interest for a future role. We recommend that you apply directly to any open roles that may be of interest to you. Thanks for being a part of our community!<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working. United States California San Francisco true f2ef6c5f-2e0a-4040-b259-1de66b77814e FullTime Yes Remote Sales & Success https://jobs.ashbyhq.com/zapier/f2ef6c5f-2e0a-4040-b259-1de66b77814e/application https://jobs.ashbyhq.com/zapier/f2ef6c5f-2e0a-4040-b259-1de66b77814e Zapier Sr. Manager, Enterprise Sales <h2>AI at Zapier</h2>At <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/about">Zapier</a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/l/jobs/ai-at-zapier">How to Collaborate with AI During Zapier’s Hiring Process</a>, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><a target="_blank" rel="noopener noreferrer nofollow" href="https://ai-fluency-hub.vercel.app">AI Fluency Assessment</a> Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.Job Posted: February 20, 2026Location: USA or CanadaHi there!Zapier is hiring a Sr. Sales Manager to join our Sales and Customer Success org. In this role, you’ll lead the Enterprise Sales team responsible for selling Zapier’s AI Orchestration platform offerings to customers across the globe. The Enterprise Sales team targets customers who have between 1-5k employees and is responsible for net new logos and expansion. A successful Sr. Sales Manager has demonstrated success as both a seller and leader, and takes ownership for the outcomes of the sales program.This isn’t a managed territory with a built playbook. You’ll shape how we sell at the enterprise level: building the motion, coaching the team, and owning outcomes. If that’s the environment where you do your best work, read on.<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/our-commitment-to-applicants/">Our Commitment to Applicants</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/culture-and-values-at-zapier/">Culture and Values at Zapier</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/learn/remote-work/">Zapier Guide to Remote Work</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct/">Zapier Code of Conduct</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/">Diversity and Inclusivity at Zapier</a></li></ul><h2>Things You’ll Do</h2><ul style="min-height:1.5em"><li>Lead a team of Enterprise Account Executives focused on net new logo acquisition and account expansion. Own revenue targets and the pipeline discipline to hit them.</li><li>Recruit, hire, and develop strong enterprise sellers through structured deal reviews, direct coaching, and deliberate feedback that changes behavior.</li><li>Partner cross-functionally with Solutions Architecture, Customer Success, Product, and Marketing to move complex, multi-stakeholder deals.</li><li>Build and maintain executive-level relationships with key accounts, moving customer conversations from workflow automation to AI transformation business case.</li><li>Drive pipeline management and revenue forecasting with precision using HubSpot and data-informed judgment, not gut feel.</li><li>Translate enterprise customer needs into product feedback that shapes the roadmap. Be the internal voice of the accounts you’re winning.</li><li>Contribute to enterprise sales strategy by refining playbooks, improving process, and helping us scale from the ground up.</li><li>Actively use AI tools in sales workflows — for pipeline analysis, deal preparation, and customer research — and build that expectation into your team’s culture.</li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>8+ years of SaaS sales experience. Preferred focus on horizontal platforms, AI tools, or automation solutions. Consistent quota attainment.</li><li>3+ years leading high-performing enterprise sales teams, ideally in a fast-growing or start up environment.</li><li>Track record closing and leading large, multi-stakeholder enterprise deals, typically $100K+, with a consultative and value-driven approach.</li><li>Comfortable speaking to both technical and business audiences: integrations, APIs, compliance, scalability, and the business case they enable.</li><li>Operationally strong. You manage pipeline rigorously, forecast accurately, and make decisions from data.</li><li>You’ve built in ambiguous environments. You don’t need a defined territory or a handed-down playbook to perform.</li><li>Deeply curious about AI and automation — not as a buzzword, but as something you’re actively building with in your own work.</li><li>Strong communicator. You align internal stakeholders and build credibility with executives across customer organizations.</li><li>You’ve thought about how automation and AI change enterprise buying behavior, and you have a point of view on it.</li><li>You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.</li></ul><h2>How to Apply</h2>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/jobs/zapier-code-of-conduct">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/legal/data-privacy">review our privacy policy here</a>.Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:jobs@zapier.com">jobs@zapier.com</a>.<h2>Application Deadline:</h2>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0"> this resource</a> for a list of countries where we currently cannot have Zapiens permanently working.Compensation Range: $287K - $447K United States California San Francisco Salary 1 YEAR USD 287000 447000 EquityPercentage 1 YEAR Commission 1 YEAR United States Salary 1 YEAR USD 287000 373000 EquityPercentage NONE Commission 1 YEAR USD Canada Salary 1 YEAR CAD 287000 373000 EquityPercentage NONE Commission 1 YEAR CAD United States Salary 1 YEAR USD 344000 447000 EquityPercentage NONE Commission 1 YEAR USD Canada Salary 1 YEAR CAD 344000 447000 EquityPercentage NONE Commission 1 YEAR CAD true